Windows 8.1 update & LB HM2 NL fix - Page 3
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  1. #21
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    Hello,

    I have a similar problem. Got directed to this topic after emailing. Tried the fix, replaced the LB file, checked all the advices in this topic but nothing happens. Still the same, it says the áuthorize 2.5 thing, then goes to the try/register/unlock screen, where I fill in my code but it is not working and they tell me to contact Ace. Please assist

    edit: just tried again now it gives another error: 'error while registering with server'
    Last edited by Darkyz; 11-08-2013 at 11:43 AM.

  2. #22
    You're out! udbrky's Avatar
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    Quote Originally Posted by Darkyz View Post
    Hello,

    I have a similar problem. Got directed to this topic after emailing. Tried the fix, replaced the LB file, checked all the advices in this topic but nothing happens. Still the same, it says the áuthorize 2.5 thing, then goes to the try/register/unlock screen, where I fill in my code but it is not working and they tell me to contact Ace. Please assist

    edit: just tried again now it gives another error: 'error while registering with server'
    1) Open control panel

    2) Go to network and Internet - internet options

    3) Click connections

    4) Click LAN Settings

    5) Uncheck "Use a proxy server for your LAN"

    6) click ok

    7) If you use Firefox , click the options, go to options - advanced - connection settings.

    8) Click no proxy.

    9) Click OK

    10) Please add:
    - holdemmanager.exe
    - hudfuncapps.exe
    - postgres.exe, pg_ctl.exe (in postgres\bin)
    - hmupdate.exe (available only during an update)

    to the list of exceptions in your firewall and antivirus.

    11) Please make sure you are running and installing as an administrator.

    Please try all the steps on this FAQ and send us a new log file as described at the end if you still have problems -

    http://hm2faq.holdemmanager.com/ques...Holdem+Manager

    Please see this guide for Windows Firewall:

    http://hm2faq.holdemmanager.com/ques...ender+Problems
    Regards udbrky (Chris)

  3. #23

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    Hello, do you have any news regarding this issue?

  4. #24
    Moderator Leak Buster Support's Avatar
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    No, we passed this to HM since they are looking for files in the incorrect places. I believe we did a remote session with you on this. We haven't seen anyone else every have this problem, so we are waiting to hear back from them on it.

  5. #25

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    Quote Originally Posted by Leak Buster Support View Post
    No, we passed this to HM since they are looking for files in the incorrect places. I believe we did a remote session with you on this. We haven't seen anyone else every have this problem, so we are waiting to hear back from them on it.
    yes, that is correct.

    Thanks for the update.

  6. #26
    Moderator Leak Buster Support's Avatar
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    Yes, definitely. I'll let you know as soon as I hear back. I did e-mail them again after this post as well.

  7. #27
    Tech Support Manager morny's Avatar
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    Hi, can you email me a suitable date and time to do a Teamviewer session and ill have one of the support guys try and resolve this issue quickly for you.

    pmorny@holdemmanager.com
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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