2 Problems

[R0b5ter]

I recently switched from PT4 to HM2. I'm liking the program a lot so far but I have 3 problems so far hoping I can get help with here.

1. HM2 runs super slow on my computer. It's a huge difference vs PT4. It's sluggish and at times it can take up to 30s for the program to respond. Luckily the HUD is working alright allthough there is still a micro lag compared to PT4 and it also takes a lot longer when starting tables before it's up and going. But it's still very frustrating to have the program run so slow. My computer specs are: AMD Phenom II 6 core, 16GB RAM, SSD harddrive

2. In the HUD the stats for HERO seem to be randomly appearing for life time and session from day to day. For example today the stats in the HUD are showing my lifetime stats (this is only for HERO not the other players) and yesterday the HUD was showing session stats for HERO. This is extremely annoying since I'm use to only having session stats and once it's showing lifetime stats it doesn't seem to help by double clicking the stats. I'm wondering if this problem is related to the first problem since the HUD seems to be so slow at loading maybe it goofs up.

3. I play Zoom/Rush and new players aren't showing up in the HUD. They show up if I restart the program but during game play there HUD isn't showing at all. This is pretty annoying since the players pools are quite large and there are a lot of new players all the time.

Thanks
R0b5ter

[udbrky]

1) 1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use


2) 1) Please open PGAdminIII (Start - Postgres)

2) Enter your pw (default is postgrespass)

3) Open databases - expand DB name - expand schemas - expand public - expand Tables

4) Choose settings, right click - view data, show all rows

5) Clear the value in the second row (current player)

6) Restart HM2

PGAdmin info screen looks like this:

http://i291.photobucket.com/albums/l...dbrky/null.png


If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F



3) Please install Microsoft.net 3.5

Download Microsoft .NET Framework 3.5 Service Pack 1 from Official Microsoft Download Center

In Vista, 7 and 8, this is done in Control Panel - Programs - Turn on/off windows features.

Turn it off, then restart and turn it back on.

Please remove c:\hmarchive and/or c:\hm2archive from your auto import folders list, as well as any folder to which your auto import folders are set to archive, or any folder that has a lot of hands files, from your auto import folders. This just creates a loop of importing and archiving and slows down your HUD, perhaps even causing it not to show up, and in some cases a crash, as Windows cannot handle the file names.

Please see this FAQ:

http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables