Hud in zoom pokerstars.es moves - Page 4
Page 4 of 4 FirstFirst ... 234
Results 31 to 35 of 35
  1. #31
    Junior Member
    Join Date
    Apr 2010
    Posts
    2

    Default

    Hello,
    After waiting a while I still can play.
    Is there any solution?
    He sent the files requested?

    It is really uncomfortable to play well ..

  2. #32
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Quote Originally Posted by Liante View Post
    Hello,
    After waiting a while I still can play.
    Is there any solution?
    He sent the files requested?

    It is really uncomfortable to play well ..
    This issue has been documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-6930: PokerStars.es - Zoom HUD doesnt work on tables with weird characters

    I have added your email address to the ticket so we can notify you once we have fixed it.

    Unfortunately we need some specialized logging to try and solve it.


    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.


    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video
    - and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    - If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

    Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.

  3. #33
    Junior Member
    Join Date
    Apr 2010
    Posts
    2

    Default

    i send this email

  4. #34
    Junior Member
    Join Date
    Apr 2014
    Posts
    1

    Default

    The issue is related to detection of table type (it detects 9-max instead of 6-max because weird characters on names (áéíóú)).

    HUD works fine if you switch manually number of seats, in HUD options.

    But if you close that table and open a new one (same stake (PS.es zoom nl5 or nl25)) still detecting 9-max.

    There isn´t bug at all at nl2 and nl10 (you don´t have to change number of seats option every new table you open).

    I hope this information helps
    Last edited by quake595; 04-10-2014 at 10:18 AM.

  5. #35
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Quote Originally Posted by quake595 View Post
    The issue is related to detection of table type (it detects 9-max instead of 6-max because weird characters on names (áéíóú)).

    HUD works fine if you switch manually number of seats, in HUD options.

    But if you close that table and open a new one (same stake (PS.es zoom nl5 or nl25)) still detecting 9-max.

    There isn´t bug at all at nl2 and nl10 (you don´t have to change number of seats option every new table you open).

    I hope this information helps
    Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
    - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

Similar Threads

  1. Replies: 6
    Last Post: 06-04-2013, 04:30 AM
  2. zoom pokerstars
    By jjooeeyy in forum Releases
    Replies: 12
    Last Post: 12-21-2012, 06:51 AM
  3. pokerstars zoom
    By Lakatherinka in forum Bug Reports
    Replies: 1
    Last Post: 12-14-2012, 05:42 PM
  4. HM2 HUD ZOOM Pokerstars.eu
    By Nuk3F4rt in forum General Support
    Replies: 6
    Last Post: 09-12-2012, 12:48 PM
  5. Pokerstars zoom hud
    By solidius in forum General Support
    Replies: 1
    Last Post: 07-24-2012, 10:59 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •