Bossmedia/Pokerheaven MTT Hud

[andybandy]

MY MTT Hud isen´t working anymore with Version 2.0.0.7904.
The cashgamehud is working fine and allso other Sides.
Can someboy tell my which Version is working with Boss.

Thx a lot

[fozzy71]

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

*Note that these Site Time Adjustments have been moved to the new Site Setup menu that does not yet have a FAQ created. See attached image - 10.05.2013-14.42.30 - fozzy71's library


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear%3F

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

[Sarek]

Played MTT in Heaven right now: after I used Table finder, HUD appeared. Build 7910
http://hm2faq.holdemmanager.com/ques...+not+appear%3F

[andybandy]

Played MTT in Heaven right now: after I used Table finder, HUD appeared. Build 7910
http://hm2faq.holdemmanager.com/ques...+not+appear%3F

thats working!Thx a lot!

[andybandy]

after every tablechange and adding new tourney i have to allways use the tablefinder?

[fozzy71]

after every tablechange and adding new tourney i have to allways use the tablefinder?

I don't think that Sarek had to use the Table Finder for the next games but I am not sure if he had a table change to be able to know for sure if the table finder was needed again. If the table finder is the only way to get the HUD on the table you will need to use that until we can do some more testing on this and get it documented for the developers. Duplicating the problem and sending the hud error report and screen shots that I asked for earlier would help get this in the queue for testing to be sure it isn't over-looked as we have a lot of different testing issues right now.

[andybandy]

I just wanna let you know that i now swiched back to version 2.0.0.7839

This Version is working fine on Mtt´s on Boss/Pokerheaven

[udbrky]

It does not work with table finder? Is Boss in English?

[andybandy]

Boss is in english.Its working with the tablefinder and the newest version BUT if i get moved to another Table i have to use the tabelfinder again and again which is anoing when i got 6 tables.

[udbrky]

Your computer clock should match your current timestamp in the hands section in active sessions and reports.

if not, open Site setup and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - How to Take a Screen Shot in Windows

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.

Please follow these steps completely:

http://forums.holdemmanager.com/bug-...s-showing.html

We will need the answers to the questions in the thread as well as the log.

Send the information to support@holdemmanager.com with a link to this thread.