HUD not updating, how to downgrade version?

[onelouder11]

now it puts hud randomly over the tables, it is not grindable. plus, in half an hour of play the DB grew 5 G. pls help it is URGENT

180 G now, can't play as my HD is almost totally full. care to give a hand? ty.

[udbrky]

Can you run tree size free to locate what is using the space:

TreeSize Free - Quickly Scan Directory Sizes and Find Space Hogs

How many hands are in the database and how many note definitions?

For the hud:

Please remove c:\hmarchive and/or c:\hm2archive from your auto import folders list, as well as any folder to which your auto import folders are set to archive, or any folder that has a lot of hands files, from your auto import folders. This just creates a loop of importing and archiving and slows down your HUD, perhaps even causing it not to show up, and in some cases a crash, as Windows cannot handle the file names.

Your computer clock should match your current timestamp in the hands section in active sessions and reports.

if not, open Site setup and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - How to Take a Screen Shot in Windows

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.

Please follow these steps completely:

http://forums.holdemmanager.com/bug-...s-showing.html

We will need the answers to the questions in the thread as well as the log.

[onelouder11]

Please consider this:
My settings are the same since july, both hem2 settings and NC settings, definitions etc.
I have HEm2 since february 2013, correctly working.
DB grew normally (it was under 6G) until this week. I periodically vacuumed it.
I have 380k hands total.
I played 100K hands in the last 30 days.
After last update Hem would stop importing hands after 5 mins of play, hud would freeze, and hem2 would not shut down correctly (had to quit it thru task manager). At relaunch it would work for another 5 minutes, then the problem would show again.
I asked here what to do, it was suggested to me that I rolled back. I did it. It seemed to work properly, until I discovered the DB issue, this morning, because my HD was full. Also, huds would show in the wrong seats.
Clock is ok.

I think something went obviously wrong with the roll back.

BTW:
I removed all the HEM DATA folders from autoimport.

I now need to know how can I reduce the DB.

Here is the sizetreepic (it was too long, btw there are 170ish of these 1G files) :



Uploaded with ImageShack.us

ty.

LAST UPDATE: I tried hem again after having deselected the autoimport folders and it grew by 2G in 100 hands of play.
I only have 5 G left in my HD, I am not able to play now and will not be able to play tomorrow morning, I don't know what to delete! asdadasd

[onelouder11]

Going to sleep now, please be kind and let me find here tomorrow a guide to deleting the files I can delete without losing my hands.
It is vital for my grinding tomorrow
Ty.

[udbrky]

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use



Does this happen if you disable note caddy?

Make sure afterwards that you run maintenance on the database.

1) Please close HM

2) Please open PGAdminIII

It is in the Start -> Postgres folder.

3) Enter your postgres password. The default password is typically postgrespass.

4) Open the databases.

5) Highlight your database.

6) Right click, click maintenance.

7) Run the vacuum and analyze and reindex functions.

http://faq.holdemmanager.com/questio...lyze+Database+

Please try again.

[Ishikawa]

Hi
1) Open HUD Settings & untick show caddy notes
2) open PGadmin, find your DB there and delete these 2 tables
notecaddy_data
notecaddy_scatter
After that do DB mainternance (vacuum full + analyze AND reindex full)
As you should understand, this will delete all Caddy notes from DB.
If you agree with this - proceed, DB size will decrease dramatically.

[onelouder11]

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) -------- CUT

thank you, tried all the steps twice this morning and nothing changed.

[onelouder11]

Hi
1) Open HUD Settings & untick show caddy notes
2) open PGadmin, find your DB there and delete these 2 tables
notecaddy_data
notecaddy_scatter
After that do DB mainternance (vacuum full + analyze AND reindex full)
As you should understand, this will delete all Caddy notes from DB.
If you agree with this - proceed, DB size will decrease dramatically.

Thank you, this gave me the idea to delete all NC notes, and yes, that was the huge amount of data. regenerating notes now, later will try and see if NC will grow that fast again. in case, I'll be back. ty.

[onelouder11]

So I deleted the NC notes and the DB is back to normal, I told NC not to make notes while playing and now all seems fine on that side but now the HUDs are scrambled.
If I move a HUD on one table over the right player it would move on the other table the HUD of the wrong seat.
So I stilll am at "not grindable". GEez this will never end.

[Patvs]

Are you using seating preferences: http://hm2faq.holdemmanager.com/ques...ingPreferences