Purged hands still appear

[fow]

I purged some blaze hands that were messing the results in my database but the hands still apperar as normal.i went to database/purge selected the limits i wanted to purge select all sites and then selected a data but the hands still appear in my report tab.do i have to do something else?

[udbrky]

I could not reproduce this.

Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.


1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use


If it still happens, it might be those hands, please send them to support@holdemmanager.com -

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

[fow]

i had all the described steps above in order.i resolved the problem by making a vacum in pgaadmin after i purge the hands then after the vacum i restarted hm2 and the problem was solved.

[Patvs]

Thanks for letting us know this solved your issue.