1) Stats wont get marked on HEM anymore. 2) cant get a hem download (forbidden).
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  1. #1
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    Default 1) Stats wont get marked on HEM anymore. 2) cant get a hem download (forbidden).

    1) My HEM and HUD works fine, but the stats wont get marked on HEM anymore, like the session stats and so. I was thinking I download the hem thing again, that might fix the problem but I am getting a message below, so cant get the download.

    2) "Forbidden. You don't have permission to access /Downloads/HmUpdate_Release_1.13.01_03May2013b.exe on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request." Its the same with any download and even with many of your web pages like your main page.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    2 - Please update to the latest version - http://www.holdemmanager.com/Downloa..._05Aug2013.exe


    1 - *Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database

    *Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

    *If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.

    *Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

  3. #3
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    Default

    The new database works fine. The problem was that the database/HEM sometimes stops registering what it imports, an old issue and happens for a couple of reasons like the computer being closed when the HEM is still on, and the cure always seems to be the new database thing.

    But I can't get any downloads and uploads from your pages because (the type of page I get instead):

    "Forbidden
    You don't have permission to access /Downloads/HmUpdate_Release_1.13.02_05Aug2013.exe on this server.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

  4. #4
    HM Support Patvs's Avatar
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    Default

    Which internet browser are you using?

    Update to: http://www.holdemmanager.com/Downloa..._10Oct2013.exe
    Try opening the link with a different browser.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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