HUD crashes all the time (Party Poker SNGs)
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  1. #1
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    Default HUD crashes all the time (Party Poker SNGs)

    The Table Finde and the HUD processes crash all the time. That wouldn't be a big deal, but whenever it happens, I also time out in the Party Poker client. This has cost me a bit of money already. (I wouldn't have openfolded KK in the last stage of a tournament ...)

    I'm using the Trial Version of HM. The problem occurs with version 1.11.05 and 1.11.06a.

    Needless to say that I will not buy the software if this problem is not resolved quickly.

  2. #2
    HM Support Patvs's Avatar
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    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files, even if it is off.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    I use Windows 7, avast antivirus, and the windows firewall.

    I installed the lastest beta, ran all the programs as admin, and included the programs as exceptions for the windows firewall (even though that should not be necessary at all).

    I'm still experiencing the same problem: After three minutes of gameplay, the HUD crashes and I have to close the process manually, if I want to avoid restarting the poker client altogether. The task manager says that the table windows of the poker client are not responding. They are "unlocked" when I end the HMHud process.

  4. #4
    HM Support Patvs's Avatar
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    Add the main party.exe files to be started as admin
    (or turn off Windows User Account Control completely)

    Run a Windows Update, and install all .net framework updates.

    Read:
    http://forums.holdemmanager.com/mana...ease-tips.html
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    Party was started as admin.

    I reinstalled .NET and upgraded postgreSQL to 8.4 (from 8.3) I don't know which of these did the trick, but the HUD seems to be stable now. If it stays that way, I'll buy HEM. :-)

    Btw: You might want to add two warnings in the performance tips thread: First, Windows 7 and Windows Vista users should NOT install postgreSQL in a "Program Files" directory, but in something like C:\postgreSQL. Otherwise, the installation can't finish and the service will not start. Second, if you upgrade from 8.3 or an even earlier version, do NOT try to migrate your old data. Delete the old data directory and import the hand histories anew.

  6. #6
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    Unfortunately, my optimism was premature. The HUD still crashes regularly.

    Is there anything else I can check?

  7. #7
    HM Support Patvs's Avatar
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    SQL 8.3/8.4/9.0 can be installed to the main program files folder.
    If that's causing problems for you, something on your computer is still blocking your super user administrator privileges.

    Did you fully turn off User Account Control and reboot?
    Add all the .exe files mentioned before to the firewall exceptions list.
    Added the folders of those .exe files to the Windows Defender exceptions list?


    Ran a Windows Update and installed ALL updates. Including firmware and hardware-driver updates?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  8. #8
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    All mentioned files are in the exception lists of both the firewall and the defender. I also installed every Windows update available.

    I logged in as the Windows 7 administrator and deactivated the UAC. I don't think that any Windows software should require such a step, but be that as it may.

    Even then, however, the HUD keeps crashing and freezing my tables.

  9. #9
    HM Support Patvs's Avatar
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    Reinstall HoldemManager using the 93 mb full installer @ http://www.holdemmanager.com/Downloa...ager_Setup.exe
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
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    Default

    Still the same problem.

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