wpt poker (party poker) hud doesn't work today

[Linkus100]

Hello.

Something happend with my HM1 in wpt poker. Hud doesn't work. Always worked well but today something happend.
Please help.

Thank you.

[fozzy71]

Please update to the latest version - http://www.holdemmanager.com/Downloa..._05Aug2013.exe

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.


If you continue to have problems, please reproduce the problem and post a screen shot of your desktop - How to Take a Screen Shot in Windows

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders/files and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

[Linkus100]

Thanks.
I manual added the wpt tables in Table Manager and all is ok.

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future email replies to other customers with similar problems.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.