"Sorry, could not install PostgreSQL" - W8 instalation issues
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  1. #1
    Junior Member
    Join Date
    Oct 2008
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    10

    Unhappy "Sorry, could not install PostgreSQL" - W8 instalation issues

    Hello,

    I am having lot of troubles installing HM1. I am using Windows 8 on my PC.

    I downloaded the file Holdem_Manager_Setup_1.12.10b, turned off Windows Firewall (I do not use third party "antivirus"), then I restarted my pc and executed the HM installer as administrator (right click and then "run as administrator"). The installer stopped with the message "Holdem Manager Setp. Sorry, could not install PostgreSQL" y click ok.

    Checking the installation status I can see:

    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient
    no existing install dir
    wrote testfile
    Delete file: C:\Program Files (x86)\testfile
    Extract: postgresql-8.4.7-1-windows.exe... 100%
    Execute: "C:\Program Files (x86)\PSQLINSTALL\postgresql-8.4.7-1-windows.exe" --mode unattended --superpassword postgrespass
    postgres installdir: C:\Program Files (x86)\PSQLINSTALL
    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient
    The installer says: "Installation aborted. Setup was not completed successfully."
    Only "Cancel" option is highlighted.

    Checking programs in Control Panel I can see that Holdem Manager was installed (does not state the space used). PostgreSQL 8.4 was also in the installed programs with space of 108GB!!!!!.

    It seems that Microsoft Visual C++ was also installed.

    Runing HM as administrator, the HM program says that found poker sites software, ok, then says:
    The following error ocurred when trying to open the database: Failed to stablish a conecction to '127.0.0.1'
    .
    Ok. It then goes to Database Control Panel, with all the proper info, if I click "Connect" it says:
    DB Control Panel.
    A connection to PostgreSQL could not be made. Would you like to have Holdem Manager attempt to start the service?
    Yes. Instantly prompts
    DB Control Panel.
    Sorry, Holdem Manager was unable to start the service
    OK.
    Instantly again I get:
    DB Control Panel.
    Holdem Manager has started the service. Please try again
    OK. Then it goes again to Database Control Panel.

    Any advices?

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    1. Check if the secondary logon is running: Turn on the secondary Logon. The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.


    2. Install PostgreSQL 8.2 to port 5433.
    http://wwwmaster.postgresql.org/down...l-8.2.21-1.zip or http://ftp.postgresql.org/pub/binary...l-8.2.22-1.zip
    Install instructions: http://faq.holdemmanager.com/questio...tallPostgreSQL
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Oct 2008
    Posts
    10

    Default

    When installing PostgreSQL 8.2 I get the warning "Malformed permission property: 'langid'.". Then the installation reverts.

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Oct 2008
    Posts
    10

    Default

    Warning
    Problem running post-install step. Installation may not complete correctly. The database cluster initialisation failed.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session.


    Please let us know when you are available in GMT time for a teamviewer session. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

    The World Clock

    This link will help you convert your time.


    Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
    1 Make sure you have updated your windows using the Windows Update feature Microsoft Windows Update Please keep checking for updates until windows shows twice five minutes apart that there are no more updates.
    2 Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
    3 Please make sure you have access to a good connection, we cannot provide support on really slow connections
    4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
    Please download this version, it's the only one compatible with our version.

    http://www.holdemmanager.com/Downloa..._5.1.13999.exe

    After the meeting is set up, then

    Please email the ID and password 5-10 minutes before.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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