Hi,
Please do the following
Go to the setup tab in TN2 > click on send logs to Table Ninja
Once you do this it will create a zipped file with all the settings/logs, Please note the location the files are being saved to.
Once you do this attach the zipped file to an email and send it to us so we can review it for any errors.
Email support@tableninja.com with a link to this thread and your forum name, also have you watched the videos on this?