Black row at bottom of Popup will not disapear

[skatemaza]

Hello,

I am creating some pop-ups right now and I have an ugly problem.

I cannot remove the last black row of the new pop-ups. I already removed dozens of times the line in the popup designer and clicked "Apply" and "OK". In the Popup designer it is removed for the moment till I switch to another popup and then back. In the HUD it never disapears.

I think this is a ugly bug?!

Can I do anything to remove it?

edit: and there is an additional column which I cannot remove either.

[fozzy71]

If you remove the line and click OK is it removed if you check it in the Replayer without re-opening the popup designer? If so, does it happen again once you go back in to the popup designer?

Can you attach the .pop file to this thread?

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-4905: Extra line added in popup

I have added your email address to the ticket so we can notify you once we have fixed it.

[skatemaza]

After restarting HM2 the black LINE disapear. But returned if I get back to the popup designer. After another restart disapeared again. So thats not so bad

BUT the COLUMN at the right is always there and I dont even get the possibility to remove it in the popup designer.

I attached my file.PRE_EP.pop

[fozzy71]

Thank you. I attached the pic and pop file and your comments to the ticket to help the testers/developers with this issue.

[I3b_72o100%]

btw is this solved? This appears even in 2015th year gives me headache :P

[udbrky]

Does it show the black line in the popup designer? Make sure the background is set correctly.

Are changes in the popup designer being saved?

If not, this could be a permissions issue. Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

[I3b_72o100%]

5df6cfd9f7a0690cdbd80b9cb7ee066d.png

follow image and try to understand how it behaves.
I create popup
click apply
open it to see from hud and i see orange line at the bottom of my created popup but it doesnt appear in popup designer yet.
I click on my popup table in popup designer and this orange row appears in bottom immediately.
c4f6c4e2d93fce10be93c984f4bb8f19.png
I cant give to it any colors because this row is inactive and pale.


I tried out permissions steps, but its not helping to solve my problem.

[udbrky]

Please zip and send this .pop file to us, along with a log file.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[zoomoo]

Hello

I have the same error happening with multiple of my popups. It has always appeared only after editing the popup for a while (multiple changes in the layout) and if I remember correctly, the extra bar appears after changing the color of a font in the popup. After that, the color of the extra bar in the bottom is the same than used for the font. Attached is a popup where the problem occurs

J

[udbrky]

Did you delete the extra row? Does it come back?