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Thread: Help!

  1. #11
    Moderator olliepower's Avatar
    Join Date
    Nov 2008
    Posts
    385

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    Please disable your anti virus while you try to make it work. Test, enable anti virus, and see if it continues working.

    I would highly recommend you reinstall all poker clients in English as it eliminates variables that could affect the situation.

  2. #12
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

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    Also delete your auto import folders.
    And use the auto detect to find them again. And this time make sure you're only using one archive folder. (not a separate archive folder for each pokersite)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #13
    Member
    Join Date
    Feb 2011
    Posts
    44

    Default

    The problems are solved. It was a Party Poker issue. I had installed PP separate, and the hands were saving in an other folder with the same name...

    Thenk for the helping anyway!

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