HM does not register mtt cash
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  1. #1
    Junior Member
    Join Date
    Feb 2011
    Posts
    1

    Default HM does not register mtt cash

    Hello,

    Some weeks ago I was playing a big mtt on stars, and I made a deep run. All my hands where registered by HM but my Roi did not even budge after this tourney eventhough it was a fairly big cash. Howcome HM didn't register my cash and didn't adjust my ROI which you see in the Tourney-results tab. anyone help?

    Thanks in advance

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Read: the updated tournament summary @ http://faq.holdemmanager.com/questio...er+Stars+Setup



    To retrieve your old summaries: You need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

    Pokerstars > Lobby > Requests > Tournament History .. > 200

    Then you have to create a text file, from the email, to import to HM.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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