'Reset All Profiles'
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  1. #1
    Junior Member
    Join Date
    Feb 2011
    Posts
    2

    Default 'Reset All Profiles'

    Hello

    I have HEM on my laptop and my old desktop, i now have a new desktop and wish to start using HEM on this one. Upon reading other threads/articles etc i am advised to reset my serial key. Well, i go to do this and click the button but nothing happens.

    Can anyone shed any light on this?

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Just install HM on your new PC, enter your key and see what happens.
    If asked choose PC(2) but i think your license is already cleared.

  3. #3
    Junior Member
    Join Date
    Feb 2011
    Posts
    2

    Default

    Thanks for the reply

    I did that and the message i get up is 'There were errors during activation. You can retry activating on line or go back and try another method.'

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe



    we have launched a new online form for resetting your own serial codes.

    This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

    Please go to Hold'Em Manager Poker Tracking and Analysis Software and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.


    --
    Read: http://faq.holdemmanager.com/questio...rHoldemManager


    Can you email us your reg.log file if you still have errors.
    Or attach it here (though do censor your serial key if you attach it here)
    By changing it to PRO-xxxxxxxxxxxx
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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