HM2 Hud freezes tables

[poporella]

the hud freezes all tables, no playing possible

[udbrky]

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

to support@holdemmanager.com with a link to this thread.

[udbrky]

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

to support@holdemmanager.com with a link to this thread.

[poporella]

this issue occured after playing 8h straight 18tables. I am a long term user of HM.
Please let me know if the above ist still relevant?


I have to create an additional administrator account like here?
http://www.howtogeek.com/howto/windo...windows-vista/


PS: today even only 2 tables in the end of the session Hud freezed.

[poporella]

have done it, doesnt change anything...

prelaoding hands takes also about 20seconds. Sometimes it starts when i statred playing and then the tables freeze also.

[udbrky]

Did you send the log file and event viewer information to us?

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[poporella]

ja log file sent, event viewer donno what this is and cant find it.
but there are only note caddy errors, thought i only use note caddy during play to mark certain hands.
There are no hud errors listed in the log file.


all errors look like this:
7:48:23 PM error writing note: Object reference not set to an instance of an object.
at NoteCaddy.Business.NoteTaker.NotesFound(List`1 notes, Hand hand)
7:53:29 PM error writing note: Object reference not set to an instance of an object.
at NoteCaddy.Business.NoteTaker.NotesFound(List`1 notes, Hand hand)

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

For NoteCaddy, read to check if a slow note definition is causing the lag: NoteCaddy speed improvement - Assaultware Wiki

[poporella]

i use windwos essentials/ win 7/ 8GB of ram computer is about 2-3 years old.

today when it first freezed i turned off the note caddy side bar. THenn i hod no freezing anymore, but still laggy table and command executions.

I also have deleted half of my database but still freezes occur after long play 6hrs +.



Can i turn off note caddy, though i really like the bar beneath the tables to quickly mark hands for review.


If i buy a SDD disk, how can i transfer all the postgres and databes stuff on this disk, without having to reinstalll windwos.

I have about 600.000 hands in my db.


Ps: i dont have those note caddy tabs to optimize it.

[Patvs]

Ideally, you should also install Windows on the SSD.

To only move the database, read: http://hm2faq.holdemmanager.com/ques...e+or+Partition