HEM2 draws some weird lines on the poker table
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  1. #1
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    Default HEM2 draws some weird lines on the poker table

    Hi,
    last week Hem2 started to show misterious lines in the slots I put in the hud for nc badges. When a badge for the player is missing, hem2 draws a line. It is not of capital importance obv but still my tables are not clear and this kinda tilts me.
    I also reinstalled HEM2 from scratch (also batabase) for no gain.
    Here is a pic of the issue.
    Ty.


  2. #2
    You're out! udbrky's Avatar
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    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    3 - Update Logitech Setpoint - Support + Downloads: SetPoint - Logitech
    4 - Set desktop theme to basic, default, or a non-aero theme - Disable Aero on Windows 7 or Vista (this will be the same for win8/7)
    Regards udbrky (Chris)

  3. #3
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    Quote Originally Posted by udbrky View Post
    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    3 - Update Logitech Setpoint - Support + Downloads: SetPoint - Logitech
    4 - Set desktop theme to basic, default, or a non-aero theme - Disable Aero on Windows 7 or Vista (this will be the same for win8/7)

    I followed all the steps for no joy

    Any other ideas? Have you guys seen this happening to other users?

  4. #4
    HM Support Patvs's Avatar
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    Are you using a dual monitor setup?
    If yes, do you have the same issue on both monitors? (try moving a table to your other screen)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    Quote Originally Posted by Patvs View Post
    Are you using a dual monitor setup?
    If yes, do you have the same issue on both monitors? (try moving a table to your other screen)
    Yes, and I did try and yes I have same issue on both monitors.

  6. #6
    You're out! udbrky's Avatar
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    From what it appears, it's a graphics issue. Did you use a basic Windows theme?

    - Please export your HUD's in HUD Options.

    See this screenshot for exporting HUD's:

    http://www.udbrky.com/hmsupport/exporthuds.PNG

    - Then delete the prefs file in the config folder in*
    8/7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager



    - Import your HUD's again.

    - Set your seating preferences to match the site's seating preferences.

    If there is none:
    set it to "-" for the right HUD and site for each game type/# of players.
    Open one table, make sure positions line up.
    Click settings on the summary HUD on the table, find the HUD name, click Use for all

    * You will need to show hidden and system files. See this tutorial for showing system and hidden files:

    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

    See this screenshot for location in win 7 for the prefs files:

    http://www.udbrky.com/hmsupport/prefs.PNG
    Regards udbrky (Chris)

  7. #7
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    Quote Originally Posted by udbrky View Post
    From what it appears, it's a graphics issue. Did you use a basic Windows theme?

    - Please export your HUD's in HUD Options.
    --- CUT ---
    Done everything you said, no joy.

    oh, and yes I tried the basic graphic configuration of win7, with aero disabled and all.
    my graphic card is a geforce gtx 660TI with 2gb ram btw.
    Last edited by onelouder11; 07-10-2013 at 01:45 PM.

  8. #8
    You're out! udbrky's Avatar
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    Please email the exported HUD to support@holdemmanager.com with a link to this thread.
    Regards udbrky (Chris)

  9. #9
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    Quote Originally Posted by udbrky View Post
    Please email the exported HUD to support@holdemmanager.com with a link to this thread.
    k, done. ty.

  10. #10
    You're out! udbrky's Avatar
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    we will look into it and reply back to you.
    Regards udbrky (Chris)

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