Waiting for hand ...

[becky]

I installe the software,

The upload hand works fine but not the hud.

See the log below :

13:46:09.853 [Main:1 - App.InitializeLogging] Holdem Manager HUD Client
13:46:09.854 [Main:1 - App.InitializeLogging] Log Started samedi 29 juin 2013 13:46:09
13:46:09.854 [Main:1 - App.InitializeLogging] Client Version: 1.0.325.0
13:46:09.854 [Main:1 - App.InitializeLogging] Current culture: fr-FR
13:46:09.951 [Main:1 - App.InitializeLogging] Operating System Name: Microsoft Windows 8
13:46:09.951 [Main:1 - App.InitializeLogging] Operating System Architecture: 64 bits
13:46:09.972 [Main:1 - App.InitializeLogging] Operating System Service Pack:
13:46:09.983 [Main:1 - App.InitializeLogging] Memory: 8010MB
13:46:09.983 [Main:1 - App.InitializeLogging] Drive name: C:\
13:46:09.983 [Main:1 - App.InitializeLogging] Drive type: Fixed
13:46:09.984 [Main:1 - App.InitializeLogging] Drive format: NTFS
13:46:09.984 [Main:1 - App.InitializeLogging] Free disk space: 737GB
13:46:09.985 [Main:1 - App.InitializeLogging] Total disk space: 913GB
13:46:10.189 [CheckForUpdate:9 - ConfigurationService.AutoDetectHeroName] Preferred Seating: Attempting to detect stars seating at C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.189 [CheckForUpdate:9 - ConfigurationService.AutoDetectHeroName] Preferred Seating: Found.
13:46:10.190 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.190 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.191 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.191 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.191 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.191 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.192 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.192 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.192 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.192 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.192 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.193 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.193 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] Preferred Seating: Attempting to detect pokerstars user.ini C:\Users\alain\AppData\Local\Pokerstars.FR\user.in i
13:46:10.193 [CheckForUpdate:9 - ConfigurationService.CheckPreferredSeating] User.ini file found: Found.
13:46:10.193 [CheckForUpdate:9 - ConfigurationService.Load] SettingsPath=C:\Users\alain\AppData\Roaming\Holdem Manager\Client\HoldemManagerClient.config
13:46:10.197 [CheckForUpdate:9 - ConfigurationService.Load] ---Begin settings content---
13:46:10.197 [CheckForUpdate:9 - ConfigurationService.Load] <Settings>
<AutoImport>
<AutoImportPeriodInSeconds>2</AutoImportPeriodInSeconds>
<LastSelectedAutoImportFolder></LastSelectedAutoImportFolder>
<MaxAutoImportFileAgeInMinutes>30</MaxAutoImportFileAgeInMinutes>
</AutoImport>
<General>
<Email>becky@alain-barde.com</Email>
<Password>fa2f5b29247f04c87601032b5ed92eec</Password>
<DetailedLogging>True</DetailedLogging>
</General>
<AutoUpdate>
<AutoUpdateUrl>http://cloud.holdemmanager.com/CurrentRelease.xml</AutoUpdateUrl>
<AutoUpdatePromptVersion></AutoUpdatePromptVersion>
</AutoUpdate>
<AutoImportFolders>
<AutoImportFolder Folder="C:\Users\alain\AppData\Local\PokerStars.FR \HandHistory" IncludeSubFolders="True" ArchiveHandHistoryFiles="False" ArchiveFolder="" />
</AutoImportFolders>
<PreviouslyDetectedAutoImportFolders>
<AutoImportFolder Folder="C:\Users\alain\AppData\Local\PokerStars.FR \HandHistory" IncludeSubFolders="True" ArchiveHandHistoryFiles="False" ArchiveFolder="" />
</PreviouslyDetectedAutoImportFolders>
</Settings>
13:46:10.197 [CheckForUpdate:9 - ConfigurationService.Load] ---End settings content---
13:46:10.211 [Main:1 - MainWindow.StartHUD] StartHUD
13:46:13.026 [Worker 14:14 - ServerConnection.BeginAuthenticateUser] authenticate
13:46:13.905 [Worker 14:14 - ServerConnection.<Initialize>b__14] userId=271421

[fozzy71]

- From the System Tray right-click the HM Cloud Icon > Settings > General Settings > [x] Detailed Logging
- Please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows
- Save a copy of the C:\Users\Owner\AppData\Roaming\HoldemManager\Clien t\log.txt file and email it to HMCloud@holdemmanager.com with a link to this thread and your forum name.*
- Please also attach your C:\Users\Owner\AppData\Roaming\HoldemManager\Clien t\HoldemManagerClient.config file.*
* If you are using Windows XP those files will be located in C:\Documents and Settings\UserName\Application Data\HoldemManager\Client

If you can't see the files/folders in question, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+