HM1 doesn't import all hands from Svenska Spell (Boss Media software).

[Pickaface]

Hey,

After the new Svenska Spel update, HM is missing hands when importing. They probably changed the format or something since it's missing more than 50% of the hands. I've tried the latest HM1 version and also the newest beta-version.

[udbrky]

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

to sales@holdemmanager.com with a link to this thread.

[Pickaface]

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

to sales@holdemmanager.com with a link to this thread.

I've tried to make a new database and the same problem existed.

So I have now sent u the hand histories to the email.

[udbrky]

This is a known issue.

I do not have an ETA on the timeline for this being fixed.

I have added your email to the list to be notified when it is resolved.

The internal # for future reference is 7025

[MangeJao]

Same issue here... When will you fix it?

[udbrky]

They were supposed to have switched back to the old HH format. Did you update your ipoker software?

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them.

to support@holdemmanager.com after updating, with a link to this thread.

[Hookt]

This is very annoying. From what I hear it works with HM/OM2 but I don't really feel like upgrading my HM1 pro combo to OM2 just for this fix.

[udbrky]

Please update to this version:

http://www.holdemmanager.com/Downloa..._05Aug2013.exe

[jockebock]

when will you fix this problem? I still get import errors and I have the newest version of HM1.

[udbrky]

Please update to this version:

http://www.holdemmanager.com/Downloa..._10Oct2013.exe

If some are still not importing, I do not have an ETA for HM1. We can do a trial for HM2. Please email support@holdemmanager.com from your registered email.