You have to install HM2 so you can copy over the HM2 zoom files to HM1 and rename them as instructed above. There is more about this in this other thread/forum - http://forums.holdemmanager.com/mana...nager-1-a.html
We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questio...mmon+Questions
If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.