Have activation code, Can't open Holdem Manager
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  1. #1
    Junior Member
    Join Date
    Jan 2011

    Default Have activation code, Can't open Holdem Manager

    I have un-installed holdem manager, paid for a new activation code and downloaded it again but when i open the software i can't enter the code anywhere.

    I keep getting this error:

    Any ideas?
    Last edited by Patvs; 01-19-2011 at 05:31 AM.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Edit: I deleted your pic, wasn't sure if the displayed serial key was your old key, or the new key.

    To enter the new key:

    First of all, we need to enable the option to see Hidden Files: We are sorry for the temporary outage.

    Problems Registering Holdem Manager:

    Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    This is a hidden SYSTEM file. (not just regular hidden files)

    Also please try this:

    1. Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe
    2. Create a new text document in the Config folder and name it LicDebug
    3. Open HM and register
    4. Close HM and delete the LicDebug.txt file
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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