Installation problems

[klabTHEman]

Hi guys,

i used HM1 for a long time and yesterday I bought the upgrade for HM2.
So i downloaded the full version and installed it.
I installed everthing in the way it is described in this http://hm2faq.holdemmanager.com/ques...tion+and+Setup link.
Installation worked out fine, but when I tried to launch holdem manager and normally the Setup Wizard should start, just a small darkgrey box appears.
I can do nothing with this box and so I could never start the setup or HM2 until now.

I discussed the issue with a friend of mine and he suggested that the problem could be a too old PostgreSQL version.
But I deinstalled the old (8.3) version and installed the 9.2 version as well as the 8.4 version and nothing changes.
I also installed and deinstalled HM2 5 times now, but nothing changes so far...

So please help me ^^

Some infos:
I use WIN7 64 bit, used Pokertracker 4 (which worked fine...), but deinstalled PT4 before I installed HM2.
But I still have HM1 installed.

[udbrky]

You can change the password in the command prompt.

Open start menu - accessories - command prompt - right click, run as administrator.

Type:

net user postgres postgrespass

This will change it to our standard postgrespass or you can replace that with your own password.


- Please see these steps to fix postgresql installation issues:

- Please update windows fully. Please keep checking until it shows twice five minutes apart that there are no more updates.

If you have Win7 or 8 (or Vista), consider the following:
1) PC name must be in English and "in one word" - requires reboot after changing.
2) The same for Windows user name. If not - create new Win user with EN name and reboot PC for this user when install Postgres. And he must have admin rights. After installation you can kill this new user - his mission is completed.
3) Secondary logon service must be set to "Autostart".
This is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services.
4) UAC = OFF ( How to Disable and Turn Off UAC in Windows 7 « My Digital Life )
5) Disable firewall and antivirus when installing Postgres and HM. Or uninstall them at all.
6) All installations must run "as admin" (by right-click on file). And do them as first thing after PC reboot.
7) If you want to change install path for Postgres (or to set non-default folder for database cluster) - download "standalone" installation file from Download PostgreSQL | EnterpriseDB
8) If your Windows is not in English - you have to install Postgres not in default folder in Program_Files. Create new (example: c:\postgresql) first and select it when install.
9) Install Postgres and HM separarelly, one after one. As admin. If HM (when runs for the 1st time) says "no database" - simply create it via DBControlpanel.
10) If Postgres install fails - after uninstalling don't forget to kill windows user named "postgres":
Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:
net user postgres /del
exactly as shown. You should get a confirmation if it was successful.
11) Run all pokerclients "as admin" too.


- Please update your network adapter. Open device manager and find the model #. Search google for the model # drivers to download.

- Please run the windows repair on your winsock:

How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

If you are using Mcafee, Norton, Comodo or AVG for security, they have been causing a lot of issues with postgres lately. We recommend using a different program, such as Microsoft's firewall and Microsoft Security Essential. If you do feel that you need Comodo or AVG, uninstall first, install postgres, then reinstall after it is working. See this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Download from Download PostgreSQL | EnterpriseDB - do not use 9.1 or 9.3.

Right click the setup file, click properties. Click the unblock button at the bottom.

Empty the c:\temp and/or c:\Users\Username\AppData\Local\Temp folders.

If there is still an issue, we need to know the error - it is in the temp folder - bitrockinstaller.txt file.

[klabTHEman]

..

[klabTHEman]

ok, I tried several things and STILL have the same problem...
i tried it for 4 hours now with a good friend of mine via Skype/teamviewer and it still doesn't work....

I never was this tilted when playing poker for the last 2 years ^^

I'll send you the detailed report and if this doesn't work I would like to return this program, I mean come on, I installed Pokertracker 4, had no problem, installed HM1, had no problem and this program doesn't work AT ALL?!

[udbrky]

You can change the password in the command prompt.

Open start menu - accessories - command prompt - right click, run as administrator.

Type:

net user postgres postgrespass

This will change it to our standard postgrespass or you can replace that with your own password.


Or use the password dbpass in the postgresql connection wizard.