An issue you seems to be very weak at
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  1. #1
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    Default An issue you seems to be very weak at

    In Poker Stars tournaments (Latest HM2 version), if i play against a player who i played many hands before and want to only see the current session, i click on Settings->Session and... Nothing happens! it shift back to Normal. Same thing happens with the HM Replayer. Very disappointing

  2. #2
    You're out! udbrky's Avatar
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    There are no known issues with this.

    Make sure that your HUD Options - HUD Filters - Last x months is set to between 1 and 120.

    Does the HUD turn to a red background?

    Your computer clock should match your sessions time in active sessions and reports.

    if not, open Hand Importing - Site Time Adjustment and make the adjustment.

    The formula is Computer clock - Sessions time.

    So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

    If your computer clock is behind the Sessions time, you would subtract.

    Please send a screenshot of your sessions with computer clock while playing if there is another issue.

    Please take and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows

    For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.
    Regards udbrky (Chris)

  3. #3
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    There was nothing wrong with the HUD Filters (was 12, I changed it to 4...) or the clock. This exact problem doesn't exist in version 7318 - which i keep revert to.

    Where should i send the screen shots? i'll need to take a few and even that won't prove it to you cause, when i click Setting->Session (in the replayer), you suppose to see only the color change. Only when i leave it, the new data should be presented (Less hands with an opponent that i played more than 1 sessoin). So, do you want me to make a short video?

  4. #4
    You're out! udbrky's Avatar
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    Please send the screenshots, and a video + the log file - If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F



    to support@holdemmanager.com with a link to this thread.
    Regards udbrky (Chris)

  5. #5
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    Thanks for making it so easy for me.. I'll do it later. The description is very clear if you are familiar with the program + as I wrote, it happens also with the replayer
    Last edited by oren32; 06-13-2013 at 07:57 PM.

  6. #6
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    I just sent a mail to that address with the log file and a video

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