Collection of TN2 useful links - Please read this first
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  1. #1
    Tech Support Manager morny's Avatar
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    Default Collection of TN2 useful links - Please read this first

    Link for downloading setup + fresh build notes - please see in this post

    TN2 pricing policy

    Answers to common questions regardling TN2 please see in next post.

    Please see this detailed FAQ for Table Ninja 2 setup

    To view all Table Ninja 2 FAQs please visit this page

    For troubleshooting TN2, tips, workarounds and tricks please see this thread first

    What is "Cycling" and how to use it .... Same text in Russian

    Hotkeys - How they should work .... and in Russian
    Last edited by Sarek; 10-01-2013 at 04:44 PM.
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    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  2. #2
    Holdem Manager Support Sarek's Avatar
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    Default

    1. WHY IS TABLENINJA II SUBSCRIPTION BASED?
    Keeping TableNinja integrated with all of its supported poker clients requires constant maintenance, particularly now that online poker sites all have different regional clients. At the same time, online poker and multi-tabling are constantly evolving and it is crucial that we have the resources to provide players with the best possible experience as new game types and play styles emerge.

    Over the past five years, we've released several hundred updates to TableNinja (v1) that add new features based on requests from the community, support new game types, and support updates to all of the poker clients. Each of these updates requires substantial time and money and we've learned that a one time payment is simply not a sustainable way to provide the kind of quality software that our users deserve.

    TableNinja II has been rewritten from scratch to be more powerful, flexible, and easier to use. Your monthly subscription will ensure that it is continually evolving to match changes to the poker sites you play on and to provide the features elite poker players need.



    2. INSTEAD OF UPGRADING TO TABLENINJA II, CAN I CONTINUE TO USE TABLENINJA (V1)?
    After TableNinja II is released for sale, there is expected to be a brief transition period where we still support TableNinja (v1). We would estimate 90 days at this time but the final determination will be made based on the post launch assessment of TableNinja II.

    We will stop supporting TableNinja (v1) on August 15th, 2013. We cannot guarantee TableNinja (v1) will continue to work after this date. For this reason, we don't recommend you continue to use TableNinja (v1). If you choose to upgrade by 6/15/2013, we will give you a discount on your upgrade. Please see the discount guide HERE.



    3. WHAT’S NEW FOR TABLENINJA II?
    • The new user interface is packed with more features than ever before.
    • SNG Sensei: Re-implemented, and much easier to use.
    • New "Street Betting" allow you to combine pot betting with fixed betting.
    • The hotkeys now work only when you're hovering over a table, thus you can play poker, watch TV, and type in Skype/Facebook without needing to "Toggle Hotkeys" (even though you can still toggle if you wish).
    • You are no longer limited to 4 hotkeys for betting - you can set as many as you wish. You can create hotkeys for actions such as "50% of the pot + 2 blinds."
    • The SNG Betting tab is gone and we've revamped it with a new concept called, "Filters". Any hotkey that modifies the bet can have a filter, which defaults to "Always". You can change that to things like "bb < 100", or "ante > 15" so you can have the same hotkey do different actions, depending on the table state.
    • The Default Bets options benefit from filters as well. You can now define very specific betting options. Example: Bet 60% of pot when you have less than 20 bb’s, otherwise bet 80% of pot.
    • In addition to Tile/Cascade/Stack support, TableNinja II adds two more layouts: Custom Layout, which allows you to specify how you want your tables set up.
    • Ninja Tile will make sure only the tables you have not yet folded on are tiled, while the rest are pushed to the stack.
    • To make switching to TableNinja II easy, TableNinja II will import your TableNinja (V1) settings automatically. Start TableNinja II and follow the setup wizard to import settings from TableNinja (V1).




    4. WHEN WILL TABLENINJA II OFFICIALLY GO ON SALE?
    The target launch date is May 15th, 2013 and we might adjust this date based on customer feedback.



    5. HOW MUCH WILL TABLENINJA II COST?
    $20/Month or $150/year for TableNinja II Pro
    (37.5% savings when a full year is purchased)

    $10/Month for TableNinja II Standard (1yr license not available with TableNinja II standard)



    UPGRADE POLICY

    TN customers that upgrade from TableNinja (v1) before 6/15/13 will receive the first X months of their TableNinja II monthly subscription for free:
    TableNinja (V1) license for 1 site - First 3 months of TableNinja II subscription are free.
    TableNinja (V1) license for 2 sites - First 4 months of TableNinja II subscription are free.
    TableNinja (V1) license for 3 sites - First 5 months of TableNinja II subscription are free.

    IMPORTANT: If your TableNinja (v1) license is not included in your Hold'em Manager account or you don't have a Hold'em Manager account, please create your free Hold'em Manager account and/or manually upload your TableNinja (V1) license code(s) to your free Hold'em Manager account BEFORE upgrading to TableNinja II.

    When upgrading from TableNinja (v1) to TableNinja II, you must provide a credit card for a TableNinja II subscription but your first billing will not occur until the anniversary of X months (based on the above) after your 30 day free trial ends.

    You can terminate your subscription at any time by electing to Cancel it through the My Account section of this website.

    Your eligibilty for the free months of TableNinja II when you upgrade are only available until 6/15/13 and then the offer will expire.



    6. IS THERE A DISCOUNT TO UPGRADE FROM TABLENINJA (V1)?
    All TN1 users will get TableNinja II free for 3 months. This date starts when you purchase your first month of TableNinja II service.

    Upgrade offer expires 6/15/2013.



    7. WILL I HAVE TO PAY FOR EACH SITE THAT I ADD TO TABLENINJA II?
    All supported sites are included in your PRO or Standard subscription.

    Right now, TableNinja II supports the entire PokerStars network (.com, .fr, .it, and so on), all the FullTilt network and the entire PartyPoker network. More networks will be added, but work on them will not begin until a post launch assessment of the TableNinja II core product (including customer feedback) is performed.

    Any new sites (networks) added will be prioritized based on traffic and your feedback.



    8. DO I NEED TO HAVE HM2 TO RUN TABLENINJA II?
    No, TableNinja II is a completely independent program that can be run separately, without Hold'em Manager. TableNinja II is compatible with all major commercial poker analytics software, including Hold'em Manager, but it can also be run as a standalone program.



    9. TABLENINJA II IS REPEATEDLY WARNING ME TO TURN OFF "HIGHLIGHT BET AMOUNT", WHAT DO I DO?
    If you see a system tray warning telling you to disable "Highlight Bet Amount" then you will need to turn this feature off in PokerStars®. To do this go to the main PokerStars® lobby and go to Options → Advanced Multi-Table Options and then uncheck the box next to "Highlight bet amount".

    Please note that TableNinja II already provides an option to automatically send your NumPad input directly to the bet box so that you can type in bet amounts, even if Highlight bet amount is disabled. This option is on the "Action Hotkeys" tab and is called "Send NumPad to Bet Box".



    10. NEW TOURNAMENTS ARE POPPING UP ON TOP OF MY TABLES. HOW CAN I PREVENT THIS?
    To prevent new tournaments from popping up on top of your tables and stealing focus open the the PokerStars® Lobby and click "Options" &rarr "Advanced Multitable Options..." and make sure that the check box next to "New tournaments take focus" is unchecked.



    11. TABLENINJA II IS ENTERING NEGATIVE BET AMOUNTS. WHAT SHOULD I DO?
    If TableNinja II enters a negative bet amount it is because you need to turn off the "Highlight bet amount" option in PokerStars®. To do this go to the main PokerStars® lobby and go to Options → Advanced Multi-Table Options and then uncheck the box next to "Highlight bet amount".

    Please note that TableNinja II already provides an option to automatically send your NumPad input directly to the bet box so that you can type in bet amounts, even if Highlight bet amount is disabled. This option is on the "Action Hotkeys" tab and is called "Send NumPad to Bet Box".



    12. WHY DOES TABLENINJA II NEED TO RUN AS ADMINISTRATOR IN WINDOWS? (VISTA, WIN7, WIN8)
    TableNinja II is able to provide tons of great features because it interacts with Windows® and your Poker Clients software at a very low level. TableNinja II needs to run as administrator to do all sorts of things, from sending mouse and keyboard input to Poker Client windows to saving hand history files and reading information from the Poker Clients. TableNinja II will automatically detect your system settings and attempt to Run as Adminstrator on its own if it is necessary. You'll just need to click continue on the User Account Control popup and everything should work smoothly.



    13. IS TABLENINJA II AN AUTOHOTKEY SCRIPT?
    No, TableNinja II was written from scratch and in no way uses AutoHotkey. It was built from the ground up and because of this TableNinja II is faster, more versatile, more user friendly, and more stable than most AutoHotkey scripts.



    14. DOES TABLENINJA II SUPPORT OMAHA?
    Yes, TableNinja II supports both Hold'em and Omaha.



    15. WHAT HAND HISTORY FILE PATH DO I ENTER INTO TABLENINJA II?
    TableNinja II should automatically detect your hand history folder and set it properly in most cases. However, if your Poker Site username contains a space, comma, period, or some other special character you may need to set this folder manually. In this case please check the "Override User Folder" and then specify the file path where your hand history files are saved by your poker client.

    To find the File Path for your hand history files go to the Poker Client and find the option related to "Instant Hand History Options..." Also verify that you have the "Save my Hand History" checkbox checked and that your Language is set to English in the Poker Client.



    16. HOW CAN I USE TABLENINJA II WITH A GAMEPAD OR JOYSTICK?
    To use TableNinja II with a joystick you will need to download and use a third party program such as Xpadder®. TableNinja II does not directly read joystick input, but this program will convert your joystick input into keyboard or mouse commands which TableNinja II can then assign to hotkeys.



    17. DOES THE CYCLE TABLES HOTKEY TURN OFF WHEN I TARGET NON POKER SITE TABLES?
    No, the Cycling Tables hotkeys stays on even when you are using other programs so that you can easily switch back to your tables anytime you like. Because of this we recommend assigning these hotkeys to a key you do not regularly use in other programs



    18. WILL TABLENINJA II WORK WITH MY AHK SCRIPTS?
    We try to make TableNinja II compatible with scripts and other programs when possible. However, there may be issues when using other programs, particularly ones that interact with poker site tables. If you are running other programs or scripts with TableNinja II and you find a feature does not work properly please try and turn off your other programs and see if you still have the same problem.



    19. HOW IS POT SIZE CALCULATED FOR THE PERCENTAGE POT BETS?
    When you are the first to bet on a given street the pot-size is simply the total amount bet on all previous streets. In situations where someone else has bet in front of you TableNinja II calculates a pot-percentage bet as the amount of chips that have been bet prior to your action plus half of a minimum raise times the specified percentage, plus half of a minimum raise.

    For example, if you are first to act on the flop and the pot is 1000 and 80% pot bet would 800. As a second example, if the small blind and the big blind post the blinds and two players limp an 80% pot sized bet would be 4.6 big blinds. That's 80% of 4.5 big blinds plus one additional big blind.



    20. WHAT HAPPENS TO TABLENINJA II WHEN POKER SITES UPDATE THEIR SOFTWARE?
    TableNinja II is designed to be as robust as possible; however, some updates to the Poker Client software may result in TableNinja II no longer functioning correctly. We will add any updates to TableNinja II as they are complete and they will be available to anyone who has purchased a valid license with access to updates.

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