Windows 7, 2 users, HM 2 dont openning
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  1. #1
    Junior Member
    Join Date
    Apr 2013
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    11

    Default Windows 7, 2 users, HM 2 dont openning

    I have win7, 2 users on 1 PC, with one user all is fine, everything is working, but with second user, i can't open HM2. What is solution?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    - If your windows user name has any unique 'cyrillic characters' you may need to create a new windows user with a single EN-US name without any special characters.
    - Uninstall HM2 (and HM1 if it is installed)
    - Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and has no unique characters in the name (only characters from EN Alphabet)
    - Reboot the PC
    - Log in to the new windows user account

    - Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)*
    - Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
    - and try to register again.
    - If that works, you can reboot, log in to your normal user, and test to make sure everything works before you delete the temporary user.

    *You will need to show system and hidden files. See this tutorial for showing system and hidden files:

    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Apr 2013
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    11

    Default

    Tnx for help, uninstall and re-install helps!

  4. #4
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Thanks for the update. Please do not hesitate to contact us again if you have any other questions.

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