can't reset password
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  1. #1
    Senior Member SW_Kaizer's Avatar
    Join Date
    Feb 2013
    Posts
    167

    Default can't reset password

    HEM2 wont let me coipy any HHs without logging in - i have clicked the reset password link multiple times it always says they will email a new password but haven't got anything except slightly more tilted

    edit:fixed this just registered a new account, fwiw the password reset just failed to send a new pswrd despite saying it had?
    Last edited by SW_Kaizer; 04-10-2013 at 09:28 PM.

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    I have forwarded this issue to our bugs department for further investigation. It will be tested in the order in which it was received. We will reply back in this thread with our findings.

  3. #3
    HM Q.A & Testing Manager random's Avatar
    Join Date
    Apr 2009
    Posts
    371

    Default

    Hello,


    When using HM2 tools such has copying HH in non-site format, you have to login into your HM2 account. This is a one time thing, once you are logged in, there will be no more warnings.

    We have no known issues with reseting passwords. Please make sure to allow emails from sales@holdemmanager.com to arrive in your inbox. Yahoo might be blocking them / marking them as spam.


    Let us know if you continue to have issues with this.

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