Being told to register HM again, but get error message.
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  1. #1
    Junior Member
    Join Date
    Apr 2009
    Posts
    10

    Default Being told to register HM again, but get error message.

    This is the error message I get:


    License Failure Details
    --------------------------------------------------
    12/7/2010 3:46:24 PM
    cx
    --------------------------------------------------

    A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

    DETAILS

    No licenses found in the suggestion cache.

    No compiled licenses found.

    No licenses found in C:\Program Files\RVG Software\Holdem Manager.

    Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Serial number not provided.

    Could not validate license "Professional Edition (PRO-X123Y-LA40E-MW97-2AN3)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Cannot validate license at server.
    The request was aborted: The operation has timed out.

    Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Serial number not provided.

    Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Serial number not provided.

    Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Serial number not provided.

    Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Serial number not provided.

    Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Professional Edition (PRO-Xxxx)" in HoldemManager.
    Cannot validate license at server.
    The operation has timed out

    Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Omaha Professional (POM-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Evaluation Edition (TRY-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Could not register license.
    Could not register with the server.
    The operation has timed out --> The operation has timed out
    License was used to unlock another license or was modified by the server.

    Could not validate license "Professional Edition (PRO-X123Y-LA40E-MW97-2AN3)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Cannot validate license at server.
    The request was aborted: The operation has timed out.

    Stopped looking for additional licenses.

    System Info
    --------------------------------------------------

    Timestamp: 2010-12-07T15:46:24 / 2010-12-07T16:46:24
    Entry Assembly: HoldemManager, Version=1.11.4.2754, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files\RVG Software\Holdem Manager\
    Platform: Windows Vista 32-bit Service Pack 1 [6.0 Build 6001]
    OS Version: 6.0.6001.65536
    CLR Version: 2.0.50727.3603
    Process Bitness: 32-bit
    Culture: en-US / en-US
    Encoding: Western European (Windows)
    IIS Available: True
    Machine Code: QF9US-83GLH-LGXP1-TVDUT-A1X3F

    Assemblies
    --------------------------------------------------

    Accessibility *
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

    crundt-- *
    3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


    DeployLX.Licensing.v3 *
    3.2.2000.0 / 3.2 R 3813 for .NET 2.0
    C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 *
    8.3.0.0 / 8.3.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HoldemManager *
    1.11.4.2754 / 1.11.4.2754 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

    mscorlib
    2.0.0.0 / 2.0 R 3603 for .NET 2.0
    C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    System
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

    System.Configuration
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Drawing
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Web
    2.0.0.0 / 2.0 R 3074 for .NET 2.0
    C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

    System.Web.Services
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Xml
    2.0.0.0 / 2.0 R 3074 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    I edited your license key in the post.

    If looks like HM gets no connection to the internet.
    Are you sitting behind a proxy? HM uses the same settings as internet explorer. So your IE must be configured to access the internet.

    FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager

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