Trying to move my HEM to my new laptop!
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  1. #1
    Junior Member
    Join Date
    Dec 2010
    Posts
    1

    Default Trying to move my HEM to my new laptop!

    But it keeps saying that the serial number needs to be deactivated.

    I already deactivated it on my old laptop, yet it still gives me the same message. I emailed support to try and help me.

    I've created an account online and tried to look for the link to reset the code but there's nothing on my account that will allow me to reset the code.

    Please help!

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

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