Tournaments problems

[darkdeviljoe]

Hello,
I've rencently bought HM2 small stakes and it's working fine in cash games, but when I play tournaments the reports are all wrong!
For example, at the moment I finished 6x 18man turbo SNG in PokerStars with $1.50 BI, but HM2 shows 3x $1.50, 1 $4.50, 1 $6 and 1 $9! Theses BI levels doesn't exist and I only played $1.50!
What's happening?!
Prt SC and HH files attached...
Thanks

hm2bug.jpg
hands.txt

[fozzy71]

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit.

You may need to request and import any/all of your old tournament histories and import those to HM2. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client to be sure that it is enabled in the Pokerstars options and be sure that HM2 has added the folder to your Auto Import Folder Configuration.

http://hm2faq.holdemmanager.com/ques...er+Stars+Setup


Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questio...and+Histories+


If you continue to have problems, please zip and email the problem hand histories (HH files) and tournament summaries (TS files). All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

[darkdeviljoe]

It's impossible, it has always worked before I bought it! The trial version worked perfectly and I paid for it and now it doesn't work!

[fozzy71]

It's impossible, it has always worked before I bought it! The trial version worked perfectly and I paid for it and now it doesn't work!

Going from a trial version to full license would not cause this. It is possible that a recent stars update disabled the summaries option. Did you follow the instructions I posted?

If you continue to have problems, please zip and email the problem hand histories (HH files) and tournament summaries (TS files), with a link to this thread and your forum name, to hm2support@holdemmanager.com

[Roversf]

Hi Fozzy, I am having an update problem on the active session when I play tournies on PS. To get the details to update I have to switch to cash and then switch back to tournies at which point the hand details and the P/L chart update. Also the times are out by an hour, I have looked for a clock to update and can't find one, any ideas?

[DogNamedBluff]

Please make sure your Hand Importing > Site Time Adjustments have been set correctly.
http://hm2faq.holdemmanager.com/ques...ime+Adjustment

[Roversf]

Cheers Bluff, looks like that has solved the problem. Thanks for your help

[fozzy71]

Cheers Bluff, looks like that has solved the problem. Thanks for your help

Thank you for letting us know it solved your problems.