HUD has stopped working pop up

[LastEmperor7]

HUD has stopped working pop up occasionally when i'm using. Any suggestion to fix?

[netsrak]

Which pokersite?
Which gametype?
Which HM version?
Which operating system?

[LastEmperor7]

I run on both pacific and pokerstars.
game type fix limit hold em.
1.1105 version.
windows7 os.

[netsrak]

Please try 1.11.05d: http://www.holdemmanager.com/Downloads/HmUpdate.exe

If that doesn't help please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extentions turned off.

[waxdabox]

I often get the pop up that the HUD is not responding and HEM needs to shut down or the screen just freezes completely and requires a computer restart.

This does not occur every time the HUD goes on but dos happen from time to time not long after beginning auto importing.
Anyone else find this and is there a way of fixing it.

I play on Stars, use the newest version of stars and HEM and this has happened on my windows 7 desktop as well as my vista runing laptop.

Thanks in advance for any suggestions.

[netsrak]

Please disable prefetch and live-tracking and try again.
If it still happens please enable logging in the table preferences and send us the log file with link to this thread and explanation to support@holdemmanager.com