HEM suddenly stopped working
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  1. #1
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    Default HEM suddenly stopped working

    I opened holdem manager today and the database control panel popped up saying that it could not connect to PostgreSQL. When I click yes to have HEM attempt to start the service it says a connection can't be made. I had been using HEM without a problem for about 2 months and this suddenly happened a couple days ago. My version is fully updated any ideas what my problem could be?

  2. #2
    Tech Support Manager morny's Avatar
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    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
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    I still wasn't able to start PostgreSQL, would these steps be your next advice http://208.109.95.123/faq/afmmain.aspx?faqid=171 ? If so, can I reinstall the firewall and anti viruses after Im done with the steps and still have the program work?

  4. #4
    Tech Support Manager morny's Avatar
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    Yeah you can reinstall them after, this seems to happen alot after windows updates and this is usually the quickest way to resolve it
    --------------------------------------------------------------------------------------------------------------------
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  5. #5
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    I am having trouble reinstalling PostgreSQL, apparently because windows installer can't install it. I have winzip, so the file is unzipped, any ideas how I can get the installation to work?

    thanks for all your help

  6. #6
    [Former] HM Support fabio's Avatar
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    What is the error message you are getting?

  7. #7
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    "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

  8. #8
    [Former] HM Support fabio's Avatar
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    you need to unzip all files

  9. #9
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    What other files do I need to unizip other than postgresql-8.3?

  10. #10
    [Former] HM Support fabio's Avatar
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    all files which are in the zip

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