HUD keeps crashing wen playing stars
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  1. #1
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    Default HUD keeps crashing wen playing stars

    i downloaded the new patch but only the HM program is in 1.11d and the HUD is version a y isnt it changed? is this the problem or is it something else?

  2. #2
    HM Support netsrak's Avatar
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    The versions are ok.

    Please try disabling live-tracking and prefetch under site options.

  3. #3
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    I am having the same issue this afternoon. Any time I start auto import and the HUD opens, it freezes Stars.

    I also use Table Ninja.
    Last edited by xman0408; 11-26-2010 at 04:02 PM.

  4. #4
    HM Support netsrak's Avatar
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    Please check your stars handhistory folder, there might be a file causing the crash. Make sure the folder is empty, reboot your computer and try again.

  5. #5
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    Quote Originally Posted by netsrak View Post
    The versions are ok.

    Please try disabling live-tracking and prefetch under site options.
    You said many times that we must disabling live-tracking and prefetch options, but what happend if we want to use them? I still use 1.11.03 version because in later versions these options don't works (prefetch works but I have to wait finish a hand to see the stats; in 1.11.03 I can see stats when I open the table and my table selection is better). Live tracking is a very good feature and I don't understand why you don't improve.

    Now I'm using this version but I have HUD crashings sometimes. I prefer this that to play without these options.

  6. #6
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    Quote Originally Posted by netsrak View Post
    Please check your stars handhistory folder, there might be a file causing the crash. Make sure the folder is empty, reboot your computer and try again.
    This work. HEM HUD seems to be working fine.

  7. #7
    Tech Support Manager morny's Avatar
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    @Marcel: You only need to disable those issues if they are causing problems, if you experience and hud crashing with the newest version then see this FAQ
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  8. #8
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    Quote Originally Posted by morny View Post
    @Marcel: You only need to disable those issues if they are causing problems, if you experience and hud crashing with the newest version then see this FAQ
    But how I said before in my post I want to play with these features (live tracking and pre-fetch) and I prefer sometimes crashings.

  9. #9
    Tech Support Manager morny's Avatar
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    Im not 100% sure what you mean.

    Im saying if your getting crashes with these options on then try turning them off. If there not causing issues leave them on.

    Live tracking is a very difficult option to support because the sites are always making changes that break it so its really in continuous beta and isnt very reliable and should be seen as a bonus rather than a feature
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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