HM1 & HM2 not working for Boss since Boss Media Update
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  1. #1
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    Default HM1 & HM2 not working for Boss since Boss Media Update

    Hello,

    Boss Media released a new patch and changed the hand history format. when there is an all in with showdown the hands wont appear and many other hands are not imported in the holdemmanager. Is there a fix for it?

    regards
    Last edited by impaler; 02-19-2013 at 01:38 PM.

  2. #2
    HM Support Patvs's Avatar
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    This is a known issue, HM-6469, we're working on a fix.
    This bugticket is for HM2, but HM1 and HM2 use the same import-parsing, so after the HM2 fix, HM1 should also be fixed.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Patvs, I sent you a PM on this

  4. #4
    HM Support Patvs's Avatar
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    I have no eta when HM-6469 will be fixed, though the ticket has a 'urgent issue' high priority status.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    PATVs I know how to fix it (abstractly o.c. don't have any HEM code) and a solution for the meantime. Check your PM

  6. #6
    HM Support Patvs's Avatar
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    Temporary solution, you can use the converter to convert the handhistories back to the old formatting.
    We'll work on a fix, to support the new formatting.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
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    Quote Originally Posted by Patvs View Post
    Temporary solution, you can use the converter to convert the handhistories back to the old formatting.
    We'll work on a fix, to support the new formatting.
    hello,

    can you please tell me the temporary solution since i have no access to your inbox....

    thank you.

  8. #8
    HM Support Patvs's Avatar
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    I don't have access to the converter.
    Fruor only sent me a video of the converter working-in-action.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
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    Quote Originally Posted by Patvs View Post
    Temporary solution, you can use the converter to convert the handhistories back to the old formatting.
    We'll work on a fix, to support the new formatting.
    hello sorry for the gravedigging.

    An update on this issue would be appreciated, meanwhile could you please tell me more about the converter you mentioned? I did some search but I couldn't find anything.

    Thanks

  10. #10
    You're out! udbrky's Avatar
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    This is confirmed fixed in HM1.

    Please update to this version:

    http://www.holdemmanager.com/Downloa..._04Jun2013.exe
    Regards udbrky (Chris)

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