Microgaming not working after update
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  1. #1
    Member
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    Default Microgaming not working after update

    I can't start Ladbrokes and Unibet up after the curret update, I know otheres have the same problem. The client comes with and error and closes, I think it has something to do with the update, it worked fine before.

  2. #2
    Former HM Support DogNamedBluff's Avatar
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    5,598

    Default

    Please make sure you are running HM2 and also the poker clients as an administrator
    1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
    2) Right click the HoldemManager.exe and choose "Properties".
    3) Go to the Compatibility Tab and select "Run this program as an Administrator".
    4) Repeat Steps 2 and 3 for HudFuncsApp.exe, the Ladbrokes.exe and Unibet.exe

    Add exceptions for HM2, PostgreSQL, and any other programs you use for poker to your firewall and anti-virus exceptions lists.
    http://hm2faq.holdemmanager.com/ques...%28Firewall%29

    Turn off User Account Control: http://www.mydigitallife.info/2008/1...windows-7/]How to Disable and Turn Off UAC in Windows 7 « My Digital Life

    Run a manual Windows Update and install all updates, including all .net framework updates.
    --
    You need to make sure that this folder

    7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
    Showing hidden files and sytem files and folders: http://www.bleepingcomputer.com/tuto...torial151.html

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    Showing hidden files and sytem files and folders: http://www.microsoft.com/resources/d....mspx?mfr=true

    is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.
    --
    If you continue to have problems, please reproduce the problem and send your log file to hm2support@holdemmanager.com with a link to this thread. -
    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  3. #3
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Please make sure you are running HM2 and also the poker clients as an administrator
    1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
    2) Right click the HoldemManager.exe and choose "Properties".
    3) Go to the Compatibility Tab and select "Run this program as an Administrator".
    4) Repeat Steps 2 and 3 for HudFuncsApp.exe, the Ladbrokes.exe and Unibet.exe

    Add exceptions for HM2, PostgreSQL, and any other programs you use for poker to your firewall and anti-virus exceptions lists.
    http://hm2faq.holdemmanager.com/ques...%28Firewall%29

    Turn off User Account Control: http://www.mydigitallife.info/2008/1...windows-7/]How to Disable and Turn Off UAC in Windows 7 « My Digital Life

    Run a manual Windows Update and install all updates, including all .net framework updates.
    --
    You need to make sure that this folder

    7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
    Showing hidden files and sytem files and folders: http://www.bleepingcomputer.com/tuto...torial151.html

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    Showing hidden files and sytem files and folders: http://www.microsoft.com/resources/d....mspx?mfr=true

    is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.
    --
    If you continue to have problems, please reproduce the problem and send your log file to hm2support@holdemmanager.com with a link to this thread. -
    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  4. #4
    HM2 Shark Tank Member
    Join Date
    Mar 2011
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    8

    Default

    I did the following steps..but any respond to microgaming network so i decide to return on previous version of hm2!

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,898

    Default

    This works with prior version of HM, and not new version?

    Try uninstalling it and reinstalling it.

    What all security software are you running?

    Please duplicate the issue.

    Open Windows Event Viewer's - Windows Logs - Applications.

    Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

    Please send a log file as well.

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

  6. #6
    Member
    Join Date
    Aug 2008
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    Default

    I think its only on the Danish versions of microgaming it dosen't work. It has nothing to do with any ofter software on my PC. I was logged in an playing, when I run the update. After the update, micgrogaming stopped working properly and I has not been able to run any microgaming site. I know ofter Danish players have the same problem, what can I do to help you?

  7. #7
    Member
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    Aug 2008
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    Default

    If I go back to this update:

    http://forums.holdemmanager.com/hm2-...d-january.html

    Unibet and Ladbrokes works again, therefore it is the new update that is the problem!

  8. #8
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    What's crashing exactly? The Danish client... or HM2?
    Does the client also crash when you don't use HM2?

    What's the client's error? Did you email this error to Microgaming?

    Did the client make any changes to their handhistory formatting in their latest update?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Member
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    Aug 2008
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    Hi again

    The poker client is crashing, it started after the new HEM2 update. It dosens't matter if HEM2 runs or not!

    u_743461361189682.jpg

    I think it is only on the Danish Microgaming poker client, we have som sort of speciel software.

  10. #10
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    Default

    Reinstall the client.
    Make sure it is started with administrator privileges.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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