weird issue with HEM
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  1. #1
    Junior Member
    Join Date
    Oct 2010
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    8

    Default weird issue with HEM

    So... I'm using HEM, 1.11.05 beta 18, and it is working very well... until tonight


    I had one session, it turned out to be -5BI, according to HEM, but when I opened cashier, it was cca -6,5BI.

    It never happened to me before. Does anyone have any idea about this? I had one session during morning and it was registered normally, but this is the first time smth like this happened to me.

    Anyone with the solution?

    btw, I'm playin on Ongame. I allready requested complete hh from support but I'm not sure will they give it to me.

    Anyone?

  2. #2
    Tech Support Manager morny's Avatar
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    Jul 2008
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    Ireland
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    20,888

    Default

    can you look in your hand history folder or else your archive for all your hands from that day then try reimporting that file again, we dont support the emailed format ongame send as they are a different format
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Oct 2010
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    Default

    Hi,

    I didn't manage to solve this, and it happened again last night. I lost around 3BI according to HEM, but cashier says 4,5BI.

    Did anyone had similar issues?

  4. #4
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
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    Germany
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    Default

    Update to 1.11.05c, create a new database for a test and import the hands into this database. Does this show a difference?

  5. #5
    Junior Member
    Join Date
    Oct 2010
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    8

    Default

    looks like it was my mistake.

    i got some bad beats and closed tables before hands finished and therefore HEM didn't import it

    anyway, thnx for help

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