Reinstalling postgresql will not fix tournament results issues so that was unnecessary. Most of the time this is because your site does not write tournament summaries or the summaries are missing information. To figure out the cause of that problem we will need you to send us the hand histories and tournament summaries along with a screen shot of the tournament lobby showing the proper buyin/rake and prize distribution.
The postgresql problems are usually caused by a windows user name with non-English characters and/or a lack of full read/write permissions for the \postgresql folder.
- Please see these steps to fix postgresql installation issues:
- Please update windows fully. Please keep checking until it shows twice five minutes apart that there are no more updates.
If you have Win7 or 8 (or Vista), consider the following:
1) PC name must be in English and "in one word" - requires reboot after changing.
2) The same for Windows user name. If not - create new Win user with EN name and reboot PC for this user when install Postgres. And it must have admin rights. After installation you can delete this new user.
3) Secondary logon service must be set to "Autostart".
This is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services.
4) UAC = OFF ( How to Disable and Turn Off UAC in Windows 7 « My Digital Life )
5) Disable firewall and antivirus when installing Postgres and HM. Or uninstall them at all.
6) All installations must run "as admin" (by right-click on file). And do them as first thing after PC reboot.
7) If you want to change install path for Postgres (or to set non-default folder for database cluster) - download "standalone" installation file from Download PostgreSQL | EnterpriseDB
8) If your Windows is not in English - you have to install Postgres not in default folder in Program_Files. Create new (example: c:\postgresql) first and select it when install.
9) Install Postgres and HM separarelly, one after one. As admin. If HM (when runs for the 1st time) says "no database" - simply create it via DBControlpanel.
10) If Postgres install fails - after uninstalling don't forget to kill windows user named "postgres":
Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:
net user postgres /del
exactly as shown. You should get a confirmation if it was successful.
11) Run all pokerclients "as admin" too.
- Please update your network adapter. Open device manager and find the model #. Search google for the model # drivers to download.
- Please run the windows repair on your winsock:
How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista
If you are using Mcafee, Norton, Comodo or AVG for security, they have been causing a lot of issues with postgres lately. We recommend using a different program, such as Microsoft's firewall and Microsoft Security Essential. If you do feel that you need Comodo or AVG, uninstall first, install postgres, then reinstall after it is working. See this guide for Windows Firewall:
http://hm2faq.holdemmanager.com/ques...ender+Problems
Download from
Download PostgreSQL | EnterpriseDB - do not use 9.1, 9.2 or 9.3.
Right click the setup file, click properties. Click the unblock button at the bottom.
Empty the c:\temp and/or c:\Users\Username\AppData\Local\Temp folders.
If there is still an issue, we need to know the error - it is in the temp folder - bitrockinstaller.txt file.
Originally Posted by fozzy71
Reinstalling postgresql will not fix tournament results issues so that was unnecessary. Most of the time this is because your site does not write tournament summaries or the summaries are missing information. To figure out the cause of that problem we will need you to send us the hand histories and tournament summaries along with a screen shot of the tournament lobby showing the proper buyin/rake and prize distribution.
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