Yes, email sales, and ask for a temporary serial key.
Yes, email sales, and ask for a temporary serial key.
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If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
seems like they are not doing thier job, I asked for it in last e-mail but they just not answerd that particular question.
another e-mail just sent - think they gonna hate me
The same ! 31st December 2009, lolOriginally Posted by WithoutAir
Please email sales@holdemmanager.com. You should receive a reply within 24 hours. If you have not received a reply make sure to check your spam box or filtered emails.
they dont answer at all. its been long time already... Im getting annoyed.
I am having a similar problem. It's been over a week without a single reply.
@numeric: sales replied on February 13: We are waiting for 888 Poker to send us the latest list. We should have all pending accounts updated within the next few days.
@JimmyTheGinger: I'm not sure why sales didn't reply to your February 9 email. I see you re-sent the email February 16.
Both emails are still in the sales inbox, and will get a reply today.
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
Sorry to bring this thread back up but I am having the exact same problem.
I have fulfilled the requirements to get the credits over 6 weeks ago but the status is still pending.
Sales advised me that they were receiving reports from 888 on Monday or Tuesday but it's been a several weeks already and in the meantime 888 changed its reward system... Is it going to affect this deal?
I've tried to reach out to 888 about this matter as well but didn't get any answer.
We cannot handle this in the forum.
Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
Regards udbrky (Chris)
I have to say I am having exactly the same thing and it's really starting to annoy me. Registered with Titan Bet poker (no interest whatsoever to play there other than to clear the bonus for Get it Free) and despite having had my account linked, and clearing the points balance in August, I keep getting no resolution from you. I must have exchanged 10-20 emails with support, and no joy. It is now November - I have done my bit....why cant you guys do yours?!!
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