HEM doesn't import/find my hands
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  1. #1
    Junior Member
    Join Date
    Oct 2010
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    1

    Default HEM doesn't import/find my hands

    HEM found the hand histories that I played before installation and imported those, but the ones post installation ar not being imported.
    Also my HUD does not start.

    Any possibly useful info:
    I play pokerstars, full ring, my histories are being saved in English. I did change the location, but added the new one to auto import locations in HEM. I run on Windows 7, 64 bit.

    That's about it, thanks in advance for the help,
    Louis

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    Which Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/downloa...nager_Beta.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Which NEW folder did you choose to save the PokerStars hands?
    Can you attach your holdemmanager.conf file
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Member
    Join Date
    May 2010
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    34

    Default

    I have the same problem... Had problem with ongame crashing so installed new beta and now it doesnt import any hands what so ever. Tried different network and same there,

    And yes i run those .exe as admin, deleted ongame handhistory files few times. It seems that it import hands if i do it manually, but no hud. and i have done the red thingy config. And tried deleting pospref.xml .txt etc, files

    im so tilted right now

  4. #4
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    Default

    * Please try updating to the latest version 1.11.05 Beta http://www.holdemmanager.com/downloa...nager_Beta.exe

    * Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

    * If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work

  5. #5
    Member
    Join Date
    May 2010
    Posts
    34

    Default

    just over night, import seems to work but not the hud it finds the tables in table finder, but nothing happens

    done the red dot thing few times and new tables, but still doesnt wanna show hud

    EDIT: seems to work for now.. lol so random
    Last edited by b0bb4n; 10-23-2010 at 12:29 PM.

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