Ongame + HEM = problem (fresh today)

[acme003]

I play at Betfair and this is only happening today, yesterday had no problem.
I've seen the other thread, but my client worked just fine till today( so it's another thing).


I'm running HEM 1.11.02b, because it is the only version that shows the hole cards at showdown (ty very much for not fixing that on later versions...)

I started playing some tables, and the first time I've tried to close a table the client froze.
I restarted, tried again, got the same client freeze.
I restarted, uninstalled the client, reinstall it and restart again the computer.
Again the first time I tried to close a table the client stopped working.

1) So this is the bug:
If I'm running Holdem manager (HEM) and I start importing hands it works fine. If I then close a table, the client freezes.
Now! if i stop HEM from importing and close the table manager just before closing the table , then I can close the table with no freeze.
I don't know if hem is deleting the handhistory on PS5/Betfair/handhistory, but if it does that then this can be the problem.


2) Another big problem, Betfair poker client is the only poker client that I play on where HEM+bfp are using insane resources. The client runs very well with no hem, so i think this is from your part. I have no problem on PS (you could say that this is the best poker client) but also have no problems on boss (and this is not a so good poker client). So please put some work into it also.


Please keep me updated on a solution to this.

BR,

Andrei.

[morny]

Thanks for the helpful report, ill try to replicate tomorrow and forward to the developers

[morny]

Can you tick forceontop in hud options > table preferences and reboot HM and see if it resolves the issue please, if that is the cause were already looking into the issue, if not please let me know and well investigate further

Also let me know if forceontop solves the resouces issue

[dare_v]

force on top works for me, confirmed.

[acme003]

I choose Force Ontop with Active Table Only and it works.
What's strange is that it work way faster then before(bfp+hem).
Can you give me a logical explanation to this? I have programming skills so you can get technical. I ask you this because it solves no 2 on my first post.

[morny]

I dont know the technical details as such, a simplified version is the stats are attached to a layer thats a parented to the poker client window. Ongame done something that doesnt allow this to happen so forceontop basically brings it to the front layer which is why we see the overlap.

We need to find a workaround solution now that we cant use that layer and were working with Ongame to find that solution now

[tappiinasti]

Just tried Ongame+HEM yesterday for the first time, Import works, but can't get the HUD on top even though I ticked the "force on top" box. What could be the problem?

[morny]

Do you mean the hud wont show? If so please create a new thread and see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work and answer any questions that apply to you so we can narrow down what the issue is as this thread is about the hud freezing

[rje8686]

I re-setup my HEM yesterday and got it to import perfectly from Betfair (OG) but today I try and same thing and now the files are refusing to import. Any ideas? I have not changed any settings since i turned off my PC yesterday.

Here is what I see. It just seems to 'hang' and the progess bar never moves.

http://img842.imageshack.us/img842/3103/hemk.jpg

[pkm]

I play on Bwin.FR (ongame). I use Hold'em manager 1.11.05 beta 18.

Yesterday Bwin.FR was down between 04 and 10 am for maintenance. Since, the import and the HUD don't work anymore. Same problem as RJE.

Thanks for support.