please email the hands to support@holdemmanager.net and also link to this thread as we need to see the actual hands, might be possible if the are being recognised as a tourney instead of HU that they awarded an incorrect amount or something like that but impossible to tell until we see the hand histories
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a friend of mine posted the same issue here...
http://forums.holdemmanager.com/rele...1-11-05-a.html
btw with the 04 version this doesn't happen
54.7% winrate can still result in a -0.6% ROI since you're paying 10% rake on each SNG.
Suppose you're playing $10+1 HU SNGs.
Winner wins $20. Loser gets $0. You play 100 of them.
You win 55%. You lose 45%.
So you're winnings are (55 x $20) + (45 x $0) -(100 x $1) =
1100 - 0 - 100 = $1000
You pay 100 x $10 as buyins = $1000.
So in this example, although you win 55% of the games, your ROI will be 0.
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If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
Can you email a screenshot showing the before and after amounts where they differ when you downgraded and also send a bunch of hand histories and well check into this
support@holdemmanager.com
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We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.
mmm now the database is increased...
what I can do (and it's pretty equal) is to send you a screenshot of one of my opponent...
with the last version his stats was like -50 expected and -25 actual...
with the previous version now is -25 expected and -10 actual
is it good enough?
Last edited by fiammaz; 10-23-2010 at 08:04 AM.
A screenshot will show us the problem but it wont help us fix it without the hands, if the winrate is not correct then there should be several hands in that sample where the winrate is not correct, send those to us if you can. You also mention your not paying 10% rake, what exactly is the % your paying?
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We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.