HM1, internal verison of 12 jan 2013, hud problems - Page 3
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  1. #21
    HM Support Patvs's Avatar
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    Yes, by installing any older build you will downgrade.
    If you get errors during the installation, HM1 wasn't properly closed down (therefore some files can't be overwritten).

    Make sure you close HM1 first. Or reboot your computer first, before you run the install.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  2. #22
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    Dec17 version: hands and players' setup are back but a problem that i had before is back
    my tablescanner is simply not appearing... damn

    tablescanner.jpg
    Last edited by Jader; 02-12-2013 at 12:47 AM.

  3. #23
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    same problem for me. I peeled back to the current version without the jan update and that works for normal ring games but not rush

  4. #24
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    another issue is that, when i close Hm, and try to open it again, it says it's already running...

    i guess table scanner i supposed to confirm my serial number and account after updating?

  5. #25
    You're out! udbrky's Avatar
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    The Table Scanner issue in the old one is a known issue.

    Are you running imports when you close?
    Regards udbrky (Chris)

  6. #26
    You're out! udbrky's Avatar
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    Quote Originally Posted by andyfoth View Post
    same problem for me. I peeled back to the current version without the jan update and that works for normal ring games but not rush
    Please update to this version:

    http://www.holdemmanager.com/Downloa..._12Jan2013.exe

    Save the blitz.dll file from program files.

    Then Please try this version, reimport the tournament summaries:

    http://www.holdemmanager.com/Downloa..._11Nov2012.exe
    Regards udbrky (Chris)

  7. #27
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    Quote Originally Posted by udbrky View Post
    The Table Scanner issue in the old one is a known issue.

    Are you running imports when you close?
    i know it's a known issue but if i update to the 12jan one, i loose my session stats and hero's hands at the total, not the session one....

    and no i always stop import before i close the HM program

  8. #28
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Jader View Post
    another issue is that, when i close Hm, and try to open it again, it says it's already running...

    .....
    Which Operating System, Firewall, and Anti-Virus are you using?

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

    Please give HoldemManager Administrator rights -

    1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
    2) Right-click the HoldemManager.exe and choose "Properties".
    3) Go to the Compatibility Tab and select "Run this program as an Administrator".
    4) Do the same for HMImport.exe, HMHud.exe and DBControlPanel.exe


    Quote Originally Posted by Jader View Post
    i know it's a known issue but if i update to the 12jan one, i loose my session stats and hero's hands at the total, not the session one....

    ....
    Unfortunately there is no easy way around this. You need the latest update for the scanner fixes but the latest updates have problems with the HUD which you will need to wait for us to fix in a new update.

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