HM1, internal verison of 12 jan 2013, hud problems

[Jader]

- stats are not updated in the session but i can see that thoses are imported
- session stats are always at zero
- players are not at the right place anymore...

i play cash game 6 max on FTP, didn't try any tourney or Stars

[Patvs]

Setup your seating preferences: http://faq.holdemmanager.com/questio...eferredSeating

You're not playing any RUSH games right? Just regular 6max cashgames?

Check your time settings: http://faq.holdemmanager.com/questio...e+Import+Times

[Jader]

i play cashgame only for the moment, so i haven't tried other games to see if it's ok, but i'll play rush and tourney some days.
my seating preferences were already set (the problem happened with the jan 13 update) and my time setting are ok.

[udbrky]

1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\rvgsoftware\Holdem Manager (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for Hmhud.exe and hmimport.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Add these files to your antivirus and firewall exceptions list:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- all easyhook files
- blitz.dll
- all ftp dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)
- fulltiltpoker.exe
- postgres.exe
- pg_ctl.exe
- psql.exe (these three are in the postgres\bin folder)

3) Make sure the FTP Lobby > Languages > Language Options are set to English.

4) If you change the settings in the full tilt timezones and then use HM auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM > Setting > Site Time Adjustments and set your correct timezone in FTP.

5) Test the Hud out on a normal table first to verify its working

6) If you have any problems with the HUD on Rush tables try the following:

a) Export any custom HUD configs.
b) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

7) If none of those steps solve your problems:

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questio...elete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questio...r+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.


Please email the answers with a link to this thread and your forum name, to hm2support@holdemmanager.com

[udbrky]

1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\rvgsoftware\Holdem Manager (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for Hmhud.exe and hmimport.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Add these files to your antivirus and firewall exceptions list:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- all easyhook files
- blitz.dll
- all ftp dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)
- fulltiltpoker.exe
- postgres.exe
- pg_ctl.exe
- psql.exe (these three are in the postgres\bin folder)

3) Make sure the FTP Lobby > Languages > Language Options are set to English.

4) If you change the settings in the full tilt timezones and then use HM auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM > Setting > Site Time Adjustments and set your correct timezone in FTP.

5) Test the Hud out on a normal table first to verify its working

6) If you have any problems with the HUD on Rush tables try the following:

a) Export any custom HUD configs.
b) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

7) If none of those steps solve your problems:

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questio...elete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questio...r+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.


Please email the answers with a link to this thread and your forum name, to hm2support@holdemmanager.com

[Jader]

ok, i simply tried to reinstall the 12 jan version and my seating problem is resolved and the hands are counted

but,on my hud, my personnal hands (heros) shows the tolal of them, istead of the sessions' one

and the session stats are all at 0-0-0 for every players

thks for the good service btw!

[Patvs]

Try creating a new empty database, Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager and reimport your hands.

[Jader]

did it and it changes nothing...

[Jader]

i repeat that it started with the jan 12 update

[WithoutAir]

I have the exact same problem, tried a new database, all the .exes run as admin, tried reinstalling, tried the 17th dec build. Still no cash hud (hands are recorded)