Reports screen empty
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  1. #1
    Junior Member
    Join Date
    Jan 2013
    Posts
    2

    Default Reports screen empty

    After I updated HEM the reports screen went completely blank and I cannot fix this by myself, I tried reinstalling the program but that did nothing.

    I am running the program as administrator and the HUD seems to be working just fine. Windows is up to date. The reports and sessions screens are empty.

    Operating system Win7 64bit
    Antivirus Avast!
    Firewall Windows Firewall

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,717

    Default

    Please create a new database and import some hands. Do the reports work here?

  3. #3
    Junior Member
    Join Date
    Jan 2013
    Posts
    2

    Default

    The problem seems to have fixed itself. Today I fired up HEM and the reports screen is back to normal. The only changes I've made in between were rebooting the computer and changing windows font size back from 30% bigger to normal.

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    HM1 can't rescale properly and requires Windows DPI settings of 96% (or 100%).
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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