Your computer clock should match your sessions time in active sessions and reports.
if not, open Settings - Site Time Adjustment and make the adjustment.
The formula is Computer clock - Sessions time.
So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.
If your computer clock is behind the Sessions time, you would subtract.
1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
http://faq.holdemmanager.com/questio...elete+Database
9. Have you tried the Table Finder and did it work?
http://faq.holdemmanager.com/questio...r+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.