Ongame client freezes when starting auto import/HUD

[eyedol]

Today I started to have major problems when running HEM. As soon I start HEM auto import my ongame software(Betsafe) freezes. Because of the HUD it seems.

It worked fine yesterday and I havent changed a thing since then.
Running 1.11.01b but tried the latest Beta and got the same problem.

Ideas?

[Mossy]

I'm having the same problem. I have tried everything (reinstalling betsafe, newest HEM beta).. no luck

[fluxus]

same problem here; on Betsafe as well.

client works fine (for an Ongame client this is) without HUD and randomly single tables or the whole client are freezing when i use the HUD.
the HEM Table Manager is also unresponsive then.

[ebla]

Betsafe freezes for me too although not when starting to import but randomly during sessions today and yesterday. I spoke to the betsafe support and they hadnt recieved any similar complaints so Im guessing HM is to blame. Is there any solution to this?

[eyedol]

Still not even a reply from the HEM support. This is not OK.

[GeneralVux]

Same problem as eyedol.

Tried on both win7 and XP.
Tried on both 1.11.04 and 1.11.05.b18.
Tried with and without archieving enabled.

[netsrak]

Can you try to run the betsafe client as administrator?

Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

[eyedol]

The account I'm using is admin.

I run Eset Smart Security, nothing more.

[TopperH]

I've got the exact same problem. Looking forward to getting this solved :-)

[TopperH]

... does not change anything.

I use Zonealarm for antivirus/firewall. I doubt the issue is here though.