HUD stopped working on Stars today (1st Jan 2013)
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  1. #1
    Senior Member
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    Default HUD stopped working on Stars today (1st Jan 2013)

    Has this happened to anyone else ? The HUD just says 'waiting for hands' as usual but this just stays and the HUD does not appear.I am using HM2 2.0.0.7660 ,Windows 7.

    Any ideas welcome

  2. #2
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    Update into Unistall + install, it always works for me. Also, check if your Instant Hand History on Stars is checked, maybe it was updated for the new year. GL

  3. #3
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    Quote Originally Posted by Darkshneider View Post
    Update into Unistall + install, it always works for me. Also, check if your Instant Hand History on Stars is checked, maybe it was updated for the new year. GL
    Are you saying that I should uninstall HM2 then reinstall ?

  4. #4
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    Yes. Youll just have to write back your serial number when you do install it. It fixed most of my problems pretty much all the time.

  5. #5
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    Quote Originally Posted by Darkshneider View Post
    Yes. Youll just have to write back your serial number when you do install it. It fixed most of my problems pretty much all the time.

    Tried this and still have the same problem.Now using 2.0.0.7666. Can anybody from HM give me some support re this ?


    Thanks

  6. #6
    Former HM Support DogNamedBluff's Avatar
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    View this FAQ to make sure PokerStars is setup correctly with HM2 - http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

    Also the hand history folder path in the poker client and the HM2 Hand Importing > Auto Import Folder paths must match and the hand histories must be saved in English.
    http://hm2faq.holdemmanager.com/ques...Import+Folders

    The Hand Importing > Site Time Adjustments must also be set correctly.
    http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Finally view the following FAQ. If this does not solve the problem, please answer all the questions at the bottom of the FAQ to help us narrow down the issue. The more questions you answer the quicker we can narrow down the issue and provide a solution.

    http://hm2faq.holdemmanager.com/ques...+does+not+work

  7. #7
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    Quote Originally Posted by bay View Post
    Has this happened to anyone else ? The HUD just says 'waiting for hands' as usual but this just stays and the HUD does not appear.I am using HM2 2.0.0.7660 ,Windows 7.

    Any ideas welcome

    I have the same issue, started today! tried everything doesnt work

  8. #8
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    Quote Originally Posted by 247Solid View Post
    I have the same issue, started today! tried everything doesnt work
    can i just say the hands are importing but the HUD is not working, its not an import problem.

  9. #9
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    can someone please help?

  10. #10
    HM Support Patvs's Avatar
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    Quote Originally Posted by 247Solid View Post
    can i just say the hands are importing but the HUD is not working, its not an import problem.


    Are you playing Zoom? Update HM2 to http://forums.holdemmanager.com/hm2-...ml#post1631231
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    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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