Hand history and HUD failures
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  1. #1
    Junior Member
    Join Date
    Sep 2010
    Posts
    2

    Default Hand history and HUD failures

    Hi,

    Iīm not able to use my HEM properly since this morning. I wasnīt changing anything in options and it just stopped working from session to session.

    HUD doesnīt work, it appears but there are no stats except for players I already had some hand history with (but they donīt update).
    Another problem is that I canīt actually see session reviews. It detects what I play (SnGs and MMTs) but it doesnīt show any hand history either in cashgames or in SnG/MTT.

    I updated my HEM to the latest beta version and it still didnīt change anything.

    I play on PokerStars, my OS is Windows XP.

    Thanks for help.

  2. #2
    Member
    Join Date
    Apr 2010
    Posts
    30

    Default

    I just posted a similar error, except for me it is on FTP. Hopefully this is addressed quickly

  3. #3
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Windows--> Control Panel--> Region & Language settings-->
    can you check the date format setting and change them from d/M/yyyy to M/d/yyyy (English - United States)

    Update to http://rvgsoftware.fileburst.com/Hm_1.11.05_Beta.exe
    Create a NEW database--> reimport your old hands
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    Junior Member
    Join Date
    Sep 2010
    Posts
    2

    Default

    Thanks, making new database solved that original problem.

    But I have another problem:
    When I want to export hands from the last database via "database control panel - export hands" I choose a folder which I want to export to and an error appears "An error occurred reading the hand histories: ERROR: XX001: invalid page header in block 1004 of relation base/16397/16504"

  5. #5
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Your old database seems to be corrupt.

    Reimport the original handhistories from your archive folder.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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