This isn't satisfactorily. I'll stick to HM1 then. Though it can't fix my problems anyways, it doesn't cost 60 dollars for me.
This isn't satisfactorily. I'll stick to HM1 then. Though it can't fix my problems anyways, it doesn't cost 60 dollars for me.
I added your email address to the open tickets. You will be notified when there is a resolution.Originally Posted by Ology
Same problem here with Hold'em Manager 2.
Are you playing on PokerStars?
I added you to the HM-6108 ticket.
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
PokerStars yep!
You have been added to the ticket. You will be notified when there is a resolution.
Please fix it. I created new database and it worked for one day. Today its not working again...
Please download the same version of postgresql that you have now from Download PostgreSQL | EnterpriseDB. Uninstall yours, and install this update.
Please create a new database.
1) Click the database name in the bottom right corner (2nd in)
2) Click the green + sign
3) Name it, click ok.
4) Import the hands from c:\hm2archive using the hand importing function on the ribbon, not the import from database in the database manager.
Sites like Poker Stars, Full Tilt Poker and Pacific will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit.
You may need to request and import any/all of your old tournament histories and import those to HM2. By default Stars do not write the tourney summaries to your hard drive, so please enable the option in the PokerStars client and be sure that HM2 has added the folder to your Auto Import Folder Configuration.
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup
Email support@[yourpokersite].com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.
They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.
The tournament summaries may be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.
Example of correct file:
http://faq.holdemmanager.com/questio...and+Histories+
If you continue to have problems, please zip and email the problem hand histories. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
Regards udbrky (Chris)
Please download the same version of postgresql that you have now from Download PostgreSQL | EnterpriseDB. Uninstall yours, and install this update.
Please create a new database.
1) Click the database name in the bottom right corner (2nd in)
2) Click the green + sign
3) Name it, click ok.
4) Import the hands from c:\hm2archive using the hand importing function on the ribbon, not the import from database in the database manager.
Sites like Poker Stars, Full Tilt Poker and Pacific will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit.
You may need to request and import any/all of your old tournament histories and import those to HM2. By default Stars do not write the tourney summaries to your hard drive, so please enable the option in the PokerStars client and be sure that HM2 has added the folder to your Auto Import Folder Configuration.
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup
Email support@[yourpokersite].com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.
They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.
The tournament summaries may be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.
Example of correct file:
http://faq.holdemmanager.com/questio...and+Histories+
If you continue to have problems, please zip and email the problem hand histories. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
Regards udbrky (Chris)
Thanks for answer.
Posting Permissions
Reply With Quote
