Even when i created a new database and reimported all hands, the problem persists. I dont get any stats on hero hud. And it seems like the other players stats are faulty. What else can i do to resolve the problem?
Even when i created a new database and reimported all hands, the problem persists. I dont get any stats on hero hud. And it seems like the other players stats are faulty. What else can i do to resolve the problem?
Is it possible you also imported some other hero hands for the same site, such as some friends hands?
For the issues with the opponent's HUDs:
Make sure that the HUD Settings > General Settings > Common Settings > Min hands: is set to '0'.
Make sure that the HUD Settings > Stat Appearance > Min samples: is set to '0' for each and every stat in your HUD.
Make sure that your HUD Options > HUD Filters are all set to '2 to 10' and the HUD Options > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.
See these FAQs for more info:
- http://hm2faq.holdemmanager.com/ques...7D+HUD+Filters
- http://hm2faq.holdemmanager.com/ques...nament+Filters
If that doesn't fix the issues, please reproduce the problem and attach a screen shot - How to Take a Screen Shot in Windows - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters.
Please attach your prefs.xml file from C:\Users\YourName\AppData\Roaming\HoldemManager\Co nfig. If your Windows is hiding known file extensions the file will simply be called 'prefs'.
Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager. If your Windows is hiding known file extensions the file will simply be called 'holdemmanager'.
Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
For the problems with your hero HUD:
Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.
Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
- If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.