Even when i created a new database and reimported all hands, the problem persists. I dont get any stats on hero hud. And it seems like the other players stats are faulty. What else can i do to resolve the problem?
Even when i created a new database and reimported all hands, the problem persists. I dont get any stats on hero hud. And it seems like the other players stats are faulty. What else can i do to resolve the problem?
Is it possible you also imported some other hero hands for the same site, such as some friends hands?Originally Posted by thebelief
For the issues with the opponent's HUDs:
Make sure that the HUD Settings > General Settings > Common Settings > Min hands: is set to '0'.
Make sure that the HUD Settings > Stat Appearance > Min samples: is set to '0' for each and every stat in your HUD.
Make sure that your HUD Options > HUD Filters are all set to '2 to 10' and the HUD Options > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.
See these FAQs for more info:
- http://hm2faq.holdemmanager.com/ques...7D+HUD+Filters
- http://hm2faq.holdemmanager.com/ques...nament+Filters
If that doesn't fix the issues, please reproduce the problem and attach a screen shot - How to Take a Screen Shot in Windows - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters.
Please attach your prefs.xml file from C:\Users\YourName\AppData\Roaming\HoldemManager\Co nfig. If your Windows is hiding known file extensions the file will simply be called 'prefs'.
Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager. If your Windows is hiding known file extensions the file will simply be called 'holdemmanager'.
Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
For the problems with your hero HUD:
Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.
Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
- If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.
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