HUD is not working after BCP moved to WPN

[fozzy71]

I can not give any sort of ETA on this. They moved to a network that we do not yet support and I have no idea how long it will take for the developers to add support for an entirely new site. It is still a high priority for us but we have been dealing with HM2 performance issues, and are now working on some long overdue HM1 bugs, that affect a large portion of our customer base. We have to prioritize bugs, feature requests, and new site support, based on the percentage of our customer base that is affected so some other issues have priority over this new network support still.

[palaskostas]

I understand, but the ETA is relevant as it affects my decision on whether to go ahead and purchase poker tracker 4 instead. I know the latter supports the network, but I 'd rather stay with HEM since I ve been with it for so long. Please advise on how to proceed. Thanks.

[fozzy71]

I can not give an ETA. I can say that the developers have not started working on it yet as we have other, more critical, issues to deal with that affect a large portion of our customer base. I have no idea how long it will take them to implement WPN support once they start working on it.

[cbenrun1]

Haven't started working on it yet? Jesus, I'm guessing by the time you guys get it worked out those games will be reg infested.

[fozzy71]

I have made sure that everyone that has posted in this thread is on the list to be notified when we add support.

[Sil80m3]

Please notify me as well. Thanks

[fozzy71]

Please notify me as well. Thanks

I have added your email address to the ticket so we can notify you once we have fixed it.

If anyone else wants to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-1371 Is Resolved" in the subject line and body of the email.

[Sil80m3]

Anything yet?

[netsrak]

Unfortunately not. still in the queue